I cannot watch SkySports on the desktop player - it initially connects and then this error comes onto the screen.
I'm a UK Virgin Media customer with full subscription.
I've just logged out and logged in again with the same result.
thanks
Try closing down the snipping tool used in windows. I had this open and it prevents the app from opening correctly.
Hello costej14,
Thanks for your post on our Community Forums and a very warm welcome to you!
Sorry this post hasn't been answered sooner, and that you've been having issues with the Sky Sports on Desktop player
Have you spoken to Sky or a Virgin Media member of staff since your post regarding this issue? Are you currently attempting to watch live content whilst in the UK?
Drop us a response and either I, or one of my colleagues will be happy to pick it up for you
Kindest regards, David_Bn
Tried virgin media, they were no help and was a rather frustrating conversation to be honest.
The app has never worked as a desktop player unfortunately!
thanks
J
Sorry to hear that you've had some frustrations when speaking to one of our team.
Have you tried using different browsers?
Do you have any kind of recording/screen capture programmes running as that could be causing the issue?
Thanks
Melissa
I have this exact same problem: the app starts up, plays about 7 seconds and then stops, giving message
Error code: VGC-4253024462:4253024462. "We're really sorry but something went wrong.Please try connecting again."
Have tried clearing cache, cookies, rebooting, uninstalling and reinstalling but to no avail. Only started recently - maybe within the past two weeks. Is there a solution yet?
Hi Dougie75 welcome to our community and thanks for posting.
I am sorry to hear you're having issues watching Sky Sports via TV Go. Can you please confirm that you're attempting to watch via the SKY Sports App? There is a section on there for Virgin Media customers. Can you also please advise if the app is registered on more than one advice? You can confirm this here
Please keep us posted.
Regards
Lee_R
Hi, thanks for replying. I believe I have resolved the issue. It was some malware that had infected my MacBook. I downloaded some antivirus software and it seems to have cleared it and my Sky Sports App (via Virgin media) is working again.
Try closing down the snipping tool used in windows. I had this open and it prevents the app from opening correctly.
Unbelievable; Snipping Tool was the problem for me too.
This clearly needs addressing, it's obviously some kind of poorly-implemented copy protection system
Worked for me just now too! Thanks, never would have thought of that!!
This worked for me too, thanks so much for sharing.
This article (in Italian) explains what the problem is | http://www.computer-facile.com/internet/619-now-tv-ci-dispiace-qualcosa-e-andato-storto-ecco-come-risolvere
I know this was an old post, but I've just experienced the same problem. I solved it!!!!
I had the "Windows Snip" app open in the background, once I closed it & opened the Sky Player again it worked fine.
Hope this helps someone out there.
Hey Costej14, I have had the exact same issue arise all of a sudden on my macbook. How did you end up resolving this???
just had the same issue!
cant believe its because of the snip tool!
thank you
