Good evening,
Often when I try and use virgin tv go it says my device need registering. However, after registering I just get the same error. no matter what browser I use. Sometimes if I keep registering I can watch something but after a few hours it just fails again and then I've depleted my changes. How do I sort this
??
Hi Rayandtheboys 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you're having 😔
Can you please confirm the exact wording of the error you're getting? Also, are you getting any error codes?
General advice on how to use Virgin TV Go app and website, including registering a device, can be found here.
Please pop back to us at your earliest convenience.
Regards,
Daniel
