Forum Discussion

johnnyf30's avatar
johnnyf30
Tuning in
2 years ago

Wi-Fi Pods

How do you order Wi-Fi pods? I was sent one by Virgin staff on here over a year ago which fixed the slow connection in 1 bedroom however the other bedrooms are about 15mbps.

Our speed in other areas of the house are in around 300mbps.

I need 2 pods to fix the black spots in my home. I am on Volt.

Thanks

  • Hi johnnyf30

    Thank you for your post and welcome back to our community.

    Were sorry to hear about the WiFi issues you are having in some rooms. 

    We can only order one pod at a time.

    You should be able to order your second pod via the connect app.

    If you are unable to order this there, please pop back to us and we can help further. 
     

     


     

     

    • johnnyf30's avatar
      johnnyf30
      Tuning in

      Hi Vikki

      The app is not giving me the option to order, instead it tries linking me to activate MAX. 
      I have ran tests in every room with poor results.

      Thanks

      • David_Bn's avatar
        David_Bn
        Forum Team

        Thanks for coming back to us johnnyf30.

        What happens if you go through the process of signing up for Wi-Fi Max?

        If you're on Volt benefits and have a Wi-Fi pod already installed, you should already have this service free of charge.

        Thanks,

        David_Bn