Forum Discussion

jasmond's avatar
jasmond
Tuning in
2 years ago

Upgrade

On the 11th I upgraded from 125. To 250. 
the acknowledgment said it would be done by 14 th Jan 

it hasn’t been done yet. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Try a 60 second factory pinhole reset as below;
    Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.

    Then check the conf settings on the Hub. It will show what speed has been provisioned.
    It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

  • Molly_T's avatar
    Molly_T
    Forum Team
    2 years ago

    Hi Jasmond 👋 welcome back to the community! Thank you for posting. 

    Sorry to hear these concerns about your speeds following an upgrade. We will need to take a closer look at the account to ensure everything is set up as it should be, and to offer further support if needed!
    We will just need to send you a PM to confirm a few account details so we can arrange this for you.

    I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞