I have absolute 0 upload speed & a wide range of download speeds that just seems to stop since Saturday morning. I've checked all cabling even though I've not touched it for weeks. I've gone to Virgins site & did the check & it came back saying there's an issue in my postcode that's effecting my broadband service. Engineers are aware & currently trying to resolve the problem & to check back later for updates. Well, I'm now on my 4th day with no internet because it's not usable at all. Which means I have no TV, because I get my TV service through my broadband. I have no streaming services, I can barely get this forum to load. What I find odd, everything was working perfectly up until 8:30am on Saturday morning, but everything went back to working perfectly at exactly 11pm. And it did it again on Sunday, Monday & today. Why is this problem happening between 8:30am & 11pm each day? I just don't get why it seems to start & then stop exactly at those times each day. Makes me think my service is being throttled to make room for others & if so I'm done. I'm sorry but this close to Christmas with kids at home end of the week for 2 weeks amongst everything else, it's not acceptable at all. This is what I've had to put up with for 4 days now & I've been told nothing of when this will be fixed. I'm disgusted with the service & I can't even get though to customer services because I keep being told engineers are working on it. Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1331000000740256 qam252235000000740256 qam133243000000740256 qam1442510000006.840256 qam1552590000006.640256 qam166267000000740256 qam177275000000740256 qam188283000000740256 qam1992910000007.140256 qam20102990000007.640256 qam21113070000007.540256 qam22123150000007.340256 qam23133230000007.140256 qam2414339000000740256 qam2615347000000740256 qam27163550000006.940256 qam28173630000006.440256 qam29183710000006.340256 qam30193790000006.540256 qam31203870000006.840256 qam32214910000005.540256 qam33224990000005.840256 qam34235070000005.640256 qam35245150000005.340256 qam36Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1Locked40.3702Locked40.3603Locked40.3904Locked40.9705Locked40.3706Locked40.3507Locked40.31008Locked40.9409Locked40.36010Locked40.37011Locked40.34012Locked40.35013Locked40.36014Locked40.99015Locked40.37016Locked40.33017Locked40.96018Locked40.35019Locked40.93020Locked40.98021Locked40.31022Locked40.914023Locked40.39024Locked40.9100Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID14960000040512032 qam922360000040512032 qam1333010000040512032 qam1243660000039.8512032 qam1154310000040512032 qam10Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts1ATDMA00002ATDMA00303ATDMA0051024ATDMA00205ATDMA0000

Upstream channels QAM values are off (32, when it should be 64).Lots of T3 timeouts which does suggest a local outage. Not much you can do about it!

Someone in your area has a bad cable and they turn their hub on and off at them times looks like

legacy1 wrote:Someone in your area has a bad cable and they turn their hub on and off at them times looks likeWe'll need to start referring to you as 'Septic Peg'.

...whatever remains however improbable must be the truth

And like clockwork, I thought I'd be on to test again. Something isn't right at all..

VsUK

Dialled in

2 years ago

Unstable patchy speeds with no upload speed.

I have absolute 0 upload speed & a wide range of download speeds that just seems to stop since Saturday morning.
I've checked all cabling even though I've not touched it for weeks. I've gone to Virgins site & did the check & it came back saying there's an issue in my postcode that's effecting my broadband service. Engineers are aware & currently trying to resolve the problem & to check back later for updates. Well, I'm now on my 4th day with no internet because it's not usable at all. Which means I have no TV, because I get my TV service through my broadband. I have no streaming services, I can barely get this forum to load.

What I find odd, everything was working perfectly up until 8:30am on Saturday morning, but everything went back to working perfectly at exactly 11pm. And it did it again on Sunday, Monday & today. Why is this problem happening between 8:30am & 11pm each day? I just don't get why it seems to start & then stop exactly at those times each day. Makes me think my service is being throttled to make room for others & if so I'm done. I'm sorry but this close to Christmas with kids at home end of the week for 2 weeks amongst everything else, it's not acceptable at all.

This is what I've had to put up with for 4 days now & I've been told nothing of when this will be fixed. I'm disgusted with the service & I can't even get though to customer services because I keep being told engineers are working on it.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	7	40	256 qam	25
2	235000000	7	40	256 qam	13
3	243000000	7	40	256 qam	14
4	251000000	6.8	40	256 qam	15
5	259000000	6.6	40	256 qam	16
6	267000000	7	40	256 qam	17
7	275000000	7	40	256 qam	18
8	283000000	7	40	256 qam	19
9	291000000	7.1	40	256 qam	20
10	299000000	7.6	40	256 qam	21
11	307000000	7.5	40	256 qam	22
12	315000000	7.3	40	256 qam	23
13	323000000	7.1	40	256 qam	24
14	339000000	7	40	256 qam	26
15	347000000	7	40	256 qam	27
16	355000000	6.9	40	256 qam	28
17	363000000	6.4	40	256 qam	29
18	371000000	6.3	40	256 qam	30
19	379000000	6.5	40	256 qam	31
20	387000000	6.8	40	256 qam	32
21	491000000	5.5	40	256 qam	33
22	499000000	5.8	40	256 qam	34
23	507000000	5.6	40	256 qam	35
24	515000000	5.3	40	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	7
2	Locked	40.3	6
3	Locked	40.3	9
4	Locked	40.9	7
5	Locked	40.3	7
6	Locked	40.3	5
7	Locked	40.3	10
8	Locked	40.9	4
9	Locked	40.3	6
10	Locked	40.3	7
11	Locked	40.3	4
12	Locked	40.3	5
13	Locked	40.3	6
14	Locked	40.9	9
15	Locked	40.3	7
16	Locked	40.3	3
17	Locked	40.9	6
18	Locked	40.3	5
19	Locked	40.9	3
20	Locked	40.9	8
21	Locked	40.3	1
22	Locked	40.9	14
23	Locked	40.3	9
24	Locked	40.9	10

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	40	5120	32 qam	9
2	23600000	40	5120	32 qam	13
3	30100000	40	5120	32 qam	12
4	36600000	39.8	5120	32 qam	11
5	43100000	40	5120	32 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0
2	ATDMA	3	0
3	ATDMA	510	2
4	ATDMA	2	0
5	ATDMA	0	0

24 Replies

VsUK
Dialled in
2 years ago
Just want to give an update. Internet finely started to work again about half 12 today & worked all the way until as of 45 minutes ago when its doing exactly what it did previously, although I'm still able to open up webpages & so forth, but my upload speeds are 0.2 or less. QAM Modulations are again showing 16/32 with T3 timeouts on multiple channels.

Something I've noticed that's changed, when going to the virgin check-services/diagnostics tool online, normally it says there's a fault with my connection or something & to check back in 24 hours or that they're aware of it. This time it said my router needs to be reset, so I did this & then it says I needed to reboot my router, so I did this again. Then it said I needed to reset my router & then reboot & it's been going round & round in circles. I use my router in modem mode & the router I use is a good router no problems with it what so ever. So after leaving this to make a cuppa, I came back & I tried one more time & this time the service asks me if I still need help, I click yes & nothing, just a black white page with back as the only option on screen.

Fix it or I'm cancelling my direct debits because I'm sick to my teeth now!
- Steven_L
  Forum Team
  2 years ago
  Thanks for coming back to VsUK and I'm sorry to hear of the issues that you're having, we have looked into this and can see that the new estimated fix time for this is
  
  3rd Jan at 9am, I hope that the issues will be resolved on this occasion.
  
  Kind Regards,
  
  Steven_L
VsUK
Dialled in
2 years ago
And it's back down again with 0.04 upload speeds which aren't actual speeds because there's no outward traffic.
Worked ok for 2 days, yesterday started to act a bit sluggish & today about 1 just fell off completely & it seems I've lost channel 5.
Sick of this now, absolutely sick of it.

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 49600000 40.4 5120 16 qam 9
2 23600000 40.5 5120 16 qam 13
3 36600000 40.5 5120 16 qam 11
4 43100000 39.3 5120 32 qam 10

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 41 0
3 ATDMA 0 0 221 0
4 ATDMA 0 0 0 0
- Kain_W
  Forum Team (Retired)
  2 years ago
  Sincere apologies for any issues faced VsUK,
  
  We can still currently see that your area is still affected by a SNR fault.
  
  The estimated fix time has been pushed back to the 11th Jan however our team will be working to resolve this as soon as they can.
  
  Apologies for the delays,
  - VsUK
    Dialled in
    2 years ago
    So basically I'll have had next to zero internet service for a month now & all you can offer is an apology, no offer of compensation or anything. Just tell me why I should continue paying my bill for a service I'm not getting exactly?
VsUK
Dialled in
2 years ago
Well, I was told my service would be fixed by the 11th. I thought a day early when it started working earlier today & then boom, falls off a cliff again, but this time I only have 3 connected channels.

If this isn't fixed as stated by the 11th, I think I'm done. The whole of Christmas & New Years I've had no service what so ever, which means no working home CCTV. No Streaming services, No Sky TV I get through my broadband, No Games nothing.

I'm starting to see why people told me I was an idiot for choosing to go with Virgin.
- David_Bn
  Forum Team
  2 years ago
  Thanks for coming back to us VsUK, and I'm sorry to hear of the disappointment felt by the service issues experienced.
  
  I've been able to look into the local area, and sadly the estimated fix time and date is currently showing as 14:00 on 16/01/2024.
  
  Our team will do all within their power to have this resolved for all users as soon as they possibly can.
  
  All the best,
  
  David_Bn

Forum Discussion

Unstable patchy speeds with no upload speed.

Downstream bonded channels

Downstream bonded channels

Upstream bonded channels

Upstream bonded channels

24 Replies

Upstream bonded channels

Upstream bonded channels

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1	49600000	40.4	5120	16 qam	9
2	23600000	40.5	5120	16 qam	13
3	36600000	40.5	5120	16 qam	11
4	43100000	39.3	5120	32 qam	10