Unstable patchy speeds with no upload speed.
I have absolute 0 upload speed & a wide range of download speeds that just seems to stop since Saturday morning. I've checked all cabling even though I've not touched it for weeks. I've gone to Vir...
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Just want to post an update. In response to the complaint form I filled in about this, this is the reply I got.
We have reviewed your account and we do not see an outage affecting your broadband services currently and we would like to advise you that every connected device is different and can connect at different speeds. There are lots of variables that can cause this including: age, operating system, processing power, memory, how it’s been used, when it was last restarted, apps, viruses, malware and more, because each connected device is different and can connect at different speeds, even devices from the same manufacturer can behave differently. Even though your home layout or building materials could be having an impact on the wireless signal, there are still some things we can recommend.
So the attitude is, it's not us, it's you....
Have you progressed to the ombudsman yet? Keep gathering evidence. You'll need to take measurements every hour to disprove Virgin as they'll usually do a single speed-test at non-peak hours to "prove" that there's no speed issues.
Use ethernet only. Even if you have proof that the wifi signal is strong and not the issue, the Comms Ombudsman will let Virgin lie about it being a WiFi issue (This is why they love to catagorise things as WiFi and mention it frequently even if you state that you're testing by ethernet).
