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Han2's avatar
Han2
Joining in
2 years ago

Stuck on 40mbps last 3 days

Friday / saturday internet was dropping out and in all day and night.

Sunday / Monday it is now stable no dropouts but I’m capped at 40mbps, and I’m on a 1gb connection.

had been rock solid prior. I’ve reset everything, thought it might be my eero routers but switched them around and same issue. 

it doesn’t show any network issues in my area but when I run the tests it says there is a intermittent problem in my area.

seems I’m just getting 40mbps out of the virgin hub in modem mode, out of the 2.5gb lan.

4 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.   VM will not send a tech if there are area issues btw.

    Run a wired speed test here and post the results.   www.samknows.com/realspeed  This needs to have the Hub in Router mode to work.

     

    • Han2's avatar
      Han2
      Joining in
      2 years ago

      Rang the number and says no issues in my area. Rang virgin media customer service and the bot ran tests on my equipment and said there is an interment fault effecting my broadband. Guess I’ll try booking a technician.

       

      probably first put back into router mode and see if that helps.

  • Han2's avatar
    Han2
    Joining in
    2 years ago

    Put back into router mode (factory reset), unplugged from wall, checked all cabling, undid the main cable and put back in. Waited 10 mins and reran test and same issue. Using the virgin app to run speed check it’s says modem test unavailable at the moment.

     

    managed to book a engineer for Thursday. Hopefully just a dodgy hub rather than anything else.

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Han2,

      Just checking in with you, how did the engineer visit go?

      Alex_Rm