Forum Discussion

RWR's avatar
RWR
Joining in
2 years ago

So slow and unreliable! And very expensive!

Does anyone know how to contact VM directly, to cancel? I know they are holding me to ransom, and it will cost a fortune to break the contract, but I'm not paying £50/month for less than 10mbps, and frequent dropouts. It's just not fit for purpose, especially when working from home.

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Have you reported the fault, what did VM say.

  • Thanks for reaching out to us on the Community Forums RWR, and a very warm welcome to you!

    Sorry to hear of the drop outs on the services.

    Can you please expand on this fault for us? - Does this perhaps effect both Wi-Fi and Wired connection?

    On Wi-Fi connections, does this happen in both the same room as the router or just when you're further away from the router in a different room?

    Thanks,

    David_Bn

  • RWR's avatar
    RWR
    Joining in

    Hi,

    Thanks for your response.

    I have no wired connections, only WiFi. It happens on the same devices, not moving them. The speed might be 40mbps (not great but the best I usually get), then drop to below 10mbps (terrible) for days. Resetting the router helps, in the short-term, getting maybe 50mbps, for a while, before it slows again. This however, is inconvenient. 

    Given the high cost of VM, I am surprised by this.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Hi there RWR 

      Thank you so much for popping back to us and I am so sorry again to hear that this has been happening. 

      Can I ask if you have run checks on your home set up via the Connect App at all? If so, what did this say?