Forum Discussion

smithy01793's avatar
smithy01793
On our wavelength
11 months ago

So how can i get the 2.2gig service

So how can i get the 2.2gig service my street connection cabling is new only routed about 6 months ago,

 

but it does not show as available on there website 

  • smithy01793's avatar
    smithy01793
    On our wavelength
    11 months ago

    So I forgot to add I am on a full fiber cable right up to the hub5 with a converter to go from fiber to coax connection 

    • FlockWallpaper's avatar
      FlockWallpaper
      Up to speed
      10 months ago
      smithy01793 wrote:

      So I forgot to add I am on a full fiber cable right up to the hub5 with a converter to go from fiber to coax connection 

      I’m slightly confused here, do you have a Hub 5 with a Coax connection, hence your comment about a fibre to coax converter, or a ‘full’ fibre connection all the way to the hub and hence you have a Hub 5x, but then there is no coax conversion?

      The 2 Gb/s tier is only available if you have the latter set up.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    11 months ago

    Although advertised it is not yet available in all FTP locations. I believe VM will email you when it becomes available. 

  • carl_pearce's avatar
    carl_pearce
    Community elder
    10 months ago

    There are three 'types' of VM connection:

    • HFC - Coax from cabinet to your home.
    • RFoG - Fibre to the wall box on the outside of your home, or in more recent installs inside your home, converted to coax between the wall box and HUB.
    • XGS-PON - Full fat FTTP where a HUB 5x is used that can accept a fibre connection directly.

    Only XGS-PON supports '2Gig' and ,specifically, symmetrical speeds.

    You are on RFoG, which you may be able to order 2Gig at some point, however, it would be 2.2Gig down and 215Mbps up at best.