Every night at around 10.30pm, the Wi-Fi suddenly slows down to a painful crawl to the point where it is unusable. Even stood next to the router.Ant other time there are no issues.

I am having exactly the same problem as the original poster: wifi slows to a crawl after about 10pm. I have checked everything suggested above. The wifi is perfect until late evening then everything slows down which makes it impossible to watch Youtube or to stream movies!please advise.

Yeah I have the exact some problem, after around 10:30 the wifi becomes very unstable. It's almost every night and the wifi is normal throughout the day (besides from the usual random problems with outages throughout the area). Please take notice of this problem as it's happening to many people and not due to our end.

Yes, it has all been done. I can stand three feet from the hub and is still slow. When checking the speed at various times of the day it can be appalling. Disgusted with virgin that their answer is to ask other users rather than dealing with it themselves. Changing supplier is the next action.

Hi Frustrated, I'm Frustrated too. I'm having the same issue too. If you restart the router you'll probably notice the speeds go right back to normal, and then drop again a few hours later.Virgin are not looking into this issue, so I suggest you start with the official complaint process now rather than wasting too much time going back and forth with support.Fill in the official complaint webform here: https://www.virginmedia.com/help/complaintsComplain to OfCom here: https://www.ofcom.org.uk/complaintsAfter 2 months, Virgin will have sent a few engineers around to do pointless unrelated things like replacing cables and the hub. This won't fix anything, so after 2 months you can make a complaint to the Ombudsman, which is when Virgin will start lying about your speed being fine (They'll do a single measurement during work-hours and pretend that it proves everything is fine).It's on you to keep taking speed-tests and keep a log to build up your complaint to the Ombudsmann.Let me know if you want any more info, I'm deep into my dispute now (My speed drops to below 1Mbps every single day even though I'm paying for a 1Gbps service). I'm a professional software engineer working on internet traffic-engineering systems, so I can give you a proper insight into how to measure these issues and what terms to use.Use this speed-test to see the full speed: https://www.samknows.com/realspeed/It will do a speed test to your router itself which will show you if it's a Wifi issue or an issue with Virgin's network itself (I'll wager it's an issue with Virgin's network itself, they like to claim "Wifi" so they can sell you extenders and blame your device rather than admitting they're oversubscribing their service).

To help be sure there are no issues :1) Local faults can be checked on 0800 561 00612) The service speed to the Hub can be speed tests via : https://www.samknows.com/realspeed/

Slow wifi at night | Virgin Media Community

28 Replies

Buddy1985
Joining in
11 days ago
3 years ago this post yet it still happens 🤦🏽 I mean still better than Amstrad I had in 90s but listening to the kids kick off about lag after 10pm every night! Is the final straw
branson sort it out!
- Ayisha_B
  Forum Team
  9 days ago
  Hi Buddy1985 👋
  
  Welcome back to our Community Forums and thanks for your post.
  
  I am sorry to hear your WiFi is causing some issues. Appreciate this can be frustrating!
  
  Can you confirm if this happens on both wired and wireless connections or is it the WiFi that only seems to be impacted? This will help us identify if there's an issue with the broadband line itself or just wireless performance.
  
  If it is WiFi only we have some tips here 👉How to improve my WiFi?
  
  Let me know so I can advise of the next best steps to get it sorted 😊

Forum Discussion

Slow wifi at night

28 Replies

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