Every night at around 10.30pm, the Wi-Fi suddenly slows down to a painful crawl to the point where it is unusable. Even stood next to the router.Ant other time there are no issues.

I am having exactly the same problem as the original poster: wifi slows to a crawl after about 10pm. I have checked everything suggested above. The wifi is perfect until late evening then everything slows down which makes it impossible to watch Youtube or to stream movies!please advise.

Yeah I have the exact some problem, after around 10:30 the wifi becomes very unstable. It's almost every night and the wifi is normal throughout the day (besides from the usual random problems with outages throughout the area). Please take notice of this problem as it's happening to many people and not due to our end.

Yes, it has all been done. I can stand three feet from the hub and is still slow. When checking the speed at various times of the day it can be appalling. Disgusted with virgin that their answer is to ask other users rather than dealing with it themselves. Changing supplier is the next action.

Hi Frustrated, I'm Frustrated too. I'm having the same issue too. If you restart the router you'll probably notice the speeds go right back to normal, and then drop again a few hours later.Virgin are not looking into this issue, so I suggest you start with the official complaint process now rather than wasting too much time going back and forth with support.Fill in the official complaint webform here: https://www.virginmedia.com/help/complaintsComplain to OfCom here: https://www.ofcom.org.uk/complaintsAfter 2 months, Virgin will have sent a few engineers around to do pointless unrelated things like replacing cables and the hub. This won't fix anything, so after 2 months you can make a complaint to the Ombudsman, which is when Virgin will start lying about your speed being fine (They'll do a single measurement during work-hours and pretend that it proves everything is fine).It's on you to keep taking speed-tests and keep a log to build up your complaint to the Ombudsmann.Let me know if you want any more info, I'm deep into my dispute now (My speed drops to below 1Mbps every single day even though I'm paying for a 1Gbps service). I'm a professional software engineer working on internet traffic-engineering systems, so I can give you a proper insight into how to measure these issues and what terms to use.Use this speed-test to see the full speed: https://www.samknows.com/realspeed/It will do a speed test to your router itself which will show you if it's a Wifi issue or an issue with Virgin's network itself (I'll wager it's an issue with Virgin's network itself, they like to claim "Wifi" so they can sell you extenders and blame your device rather than admitting they're oversubscribing their service).

To help be sure there are no issues :1) Local faults can be checked on 0800 561 00612) The service speed to the Hub can be speed tests via : https://www.samknows.com/realspeed/

Slow wifi at night | Virgin Media Community

28 Replies

Client62
Alessandro Volta
3 years ago
To help be sure there are no issues :

1) Local faults can be checked on 0800 561 0061

2) The service speed to the Hub can be speed tests via : https://www.samknows.com/realspeed/
- Frustratedwithv
  Tuning in
  3 years ago
  Thanks, but it is every night and can't check the speed as the speed is so slow it times out on virgin media when it eventually loads the virgin page.
  - Kath_P
    Forum Team
    3 years ago
    Hi Frustratedwithv,
    
    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
    
    We're sorry to hear you've been having an issue with slower speeds on your WiFi connection.
    
    Taking a look at things this end, I can see all is looking well with the Hub in terms of power levels, uptime and time outs. There are no faults open that may be affecting you either.
    
    There are so many things that can influence a WiFi connection some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here: WiFi Help.
    
    The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
    
    Out in the open
    
    Next to the TV not behind it
    
    Away from large bodies of water (e.g. fish tanks)
    
    Away from baby monitors and cordless phones
    
    Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
    
    If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. You can view more information on that here.
    
    Finally, you can view more about our new WiFi Max service here.
    
    Please keep us posted on how you get on.
    
    Thanks,

Forum Discussion

Slow wifi at night

28 Replies

Related Content

Sudden Slow WiFi Speeds

Playstation 5 slow wifi speed

WiFi Pod slow flashing white light.

MEGA slow wifi speed

Accidentally bought an adult channel night ticket