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PRED_exe's avatar
PRED_exe
Tuning in
17 days ago

Re: Embarrassingly slow speed

Hi, I am making this as a continuation to my previous post titled "Embarassingly Slow Speed" because I was left with nothing by the end of it. I got one phone call with a promise that another phone call will be made to the account holder to sort out the issue but it never came. 

The internet is still slow. We are on the M350 package and I can barely break 50mb/s. Unlike before I seem not to be getting as many severe dips to like 10mb/s but nevertheless a range of 30-50mb/s on a 350 package is infuriating since it's like most of the money is going nowhere. 

I've reset the router, I've done every basic thing one can imagine. Nothing has worked. I don't know whether this would be a job for an engineer to investigate as perhaps the problem is with the socket or router. Whatever the problem is it's causing me to get a speed that is far below the minimum guaranteed speed for my package and I'd love if someone actually cared enough to follow through with helping us. 

For extra information, I use a Gigabit TP-Link range extender so I can use Ethernet on my PC. I have double checked that every cable used is at least CAT6 and allows gigabit internet so that is not the issue. the cables seem to be fine and the TP-LINK is only about 2-3 years old. To ensure that it is not the problem I've connected to the WiFi on laptops and phones many many times in the past while directly next to the router and the speed is about the same if not considerably worse since it's wireless. 

I really hope someone actually picks this up and finds a way to fix the issue whether it's in-person or giving me the correct instructions here.

3 Replies

    • PRED_exe's avatar
      PRED_exe
      Tuning in
      15 days ago

      Here. Sorry I didn't send it before. I am aware that this may be an issue on the part of hardware to the computer. I use the TP-Link TL-PA7017P which is advertised as having up to 1000mbps and a gigabit port. I use the CAT6 cable provided by virgin media for the router to first adapter and a Cat 5e cable from second adapter to PC. I have ordered a new cat 6 cable to use instead of the 5e just in case the cable is faulty and am expecting it on Monday. 

      I was not aware of powerline adapters not supporting gigabit speed. I now know they are only half-duplex after doing a little research but I feel like even if they do not support gigabit shouldn't the speed I have still be higher than it is currently? If not then are there other options? Can I request to have the virgin media socket moved to my room or anything? I'm really running out of ideas since there is no way I'm running a cable all the way across my apartment from the router in the living room to my bedroom PC.

      • carl_pearce's avatar
        carl_pearce
        Superstar
        15 days ago

        Have you tried using the utility that shows the connected speed between the powerline adapters?

        https://www.tp-link.com/uk/support/download/tl-pa7017p-kit/#Utility

        Gigabit is just the ethernet speed, not the speed you'll see over your eletrical circuit. Real world speed is like Wi-Fi, don't expect the advertised speed!

        It appears you are seeing full speed to the HUB, so no fault on VM's side (It appears you are on M500, not M350).

        Yes, you can request the HUB is moved (£25 fixed charge).