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lbull87's avatar
lbull87
Joining in
9 months ago

Slow Internet Speeds peak times

Hi,

I currently have 1gb fibre and until around a month ago I saw no issues with speed.

There was some downtime in our area which required an engineer to sort the issue, and ever since then I have been unable to hit 1gb speeds on a speed test.

I have my Virgin Hub 5 in modem mode and I use asus xt8 mesh wifi system. I have a cat6e cable connected in the 2.5gb port on the virgin router, which connects into the 2.5gb port on the main asus node.

Using the asus router app I can do a speed test directly through the router in cable mode, instead of testing the connection between the router and my phone for example.

 below is a history of speed tests and it's quite obvious I am not getting the speeds I expect, and also in peak hours it's barely even hitting over 200mbps. 

I have called virgin on multiple occasions and they don't have a clue what you're talking about. I've been forced to reset my virgin router multiple times, taking it out of modem node an each time still slow speeds. I then get told they will put a speed check on my account over X days but I never hear anything back.

I'm starting to feel very frustrated now with the speeds I'm getting. It's obvious that for whatever reason I'm being throttled, especially after 5pmish in peak times. 

Any idea anyone? 

 

 

23 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    9 months ago

    Call 0800 561 0061 to check for a fault in your street.

    Look at the VM Hub Upstream & Downstream status tabs for hints of issues on the connection.

    With the VM Hub in Router mode run a Realspeed test via ...
    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to see all the stats.

    The speed at the Hub should reflect your subscription.

    • lbull87's avatar
      lbull87
      Joining in
      9 months ago

      Hi,

      I put the router back in router mode and ran the test you suggested. See below. Haven't had a chance to call vm though 

       thanks for the advice so far

  • Steve1077's avatar
    Steve1077
    On our wavelength
    9 months ago

    Have you tried using the hub on its own with Wi-Fi to see what speed you get then?

    • lbull87's avatar
      lbull87
      Joining in
      9 months ago

      Yes! See my previous post I just ran the suggested test. 

      Also ran the test again a little quicker but not even close to 1gb. 

       

      • lbull87's avatar
        lbull87
        Joining in
        9 months ago

        Also I rang the number and there's no known issues in my area. 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    9 months ago

    Its not like your speed will change between modes VM should know that instead of jump through hoops 

    • lbull87's avatar
      lbull87
      Joining in
      9 months ago

      I'll try and do a wire test tomorrow. I'm not setup currently for it.  I've tried another speed test now its later and past the peak and speeds are faster 

      Ignore the mobile speeds not concerned by that. 

      • lbull87's avatar
        lbull87
        Joining in
        9 months ago

        Another test at 7.45am 

        i think its quite obvious that at peak times I'm either being throttled majorly or the network can not handle the load in my area. 

  • pete_at_home's avatar
    pete_at_home
    Superfast
    9 months ago

    As suggested in the 2nd reply, what are your upstream & downstream signals like in the Modem Network Status ?

    These should be available in either Modem or Router modes.  (192.168.0.1 or 192.168.100.1) 

    • lbull87's avatar
      lbull87
      Joining in
      9 months ago

      Peak time test below  - not as bad as its been recently but still almost half the expected speed

      The upstream and downstream signals 

       

      3.0 Downstream channels

      Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
      13310000003.241QAM 25625
      21390000003.541QAM 2561
      31470000003.541QAM 2562
      41550000003.541QAM 2563
      51630000003.641QAM 2564
      61710000003.542QAM 2565
      71790000003.642QAM 2566
      81870000003.741QAM 2567
      91950000003.841QAM 2568
      102030000003.841QAM 2569
      112110000003.941QAM 25610
      122190000003.841QAM 25611
      132270000003.741QAM 25612
      142750000003.541QAM 25618
      152830000003.641QAM 25619
      162910000003.641QAM 25620
      172990000003.541QAM 25621
      183070000003.541QAM 25622
      193150000003.341QAM 25623
      203230000003.341QAM 25624
      213390000003.440QAM 25626
      223470000003.441QAM 25627
      233550000003.441QAM 25628
      243630000003.341QAM 25629
      253710000003.241QAM 25630
      263790000003.141QAM 25631
      273870000003.141QAM 25632
      283950000003.241QAM 25633

      3.0 Downstream channels

      Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
      1Locked4170
      2Locked4150
      3Locked4120
      4Locked4140
      5Locked4170
      6Locked4250
      7Locked4230
      8Locked4160
      9Locked4140
      10Locked4150
      11Locked4160
      12Locked4180
      13Locked4150
      14Locked4180
      15Locked4120
      16Locked4150
      17Locked4110
      18Locked4170
      19Locked4170
      20Locked4180
      21Locked4020
      22Locked4170
      23Locked4130
      24Locked4160
      25Locked4170
      26Locked4150
      27Locked4170
      28Locked41140

       

      3.0 Upstream channels

      Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
      03010000044.55120QAM 642
      14960000045.55120QAM 645
      24310000045.35120QAM 646
      336600000455120QAM 647
      42360000044.35120QAM 6411

      3.0 Upstream channels

      Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
      0ATDMA0000
      1ATDMA0000
      2ATDMA0020
      3ATDMA0000
      4ATDMA0000

      3.1 Upstream channels

      Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
      1210.440.52KQAM 256

      3.1 Upstream channels

      Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
      12OFDMA2087400000000
      • lbull87's avatar
        lbull87
        Joining in
        9 months ago

        Speeds are back to being terrible now at 7.30pm

         

  • lbull87's avatar
    lbull87
    Joining in
    9 months ago

    Can i ask the none VM experts in this forum how i can get Virgin Media to listen to me? I've been offered a wifi booster to sort my issues out...it's starting to frustrate me how Virgin media will not listen to me.

    I have just done a test now...this is a wired test plugged into the virgin media router directly.  I dont know how much more information i can provide Virgin Media before they start to listen...