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bazzabugs's avatar
bazzabugs
On our wavelength
12 months ago

Re: Still waiting for Hub 5 and pod delivery

I contacted  virgin media on the 23 April 2024 regarding slow WiFi and dead spots. I was told they could supply me a pod for £8 a month. I told them I wish to take the matter further a I have brought the Tp link extenders. They said the will raise my complaint.  On the 24 April I received an email saying they could connect to my hub5 and they would send me a new Hub5 X. So I decided to upgrade my package to include a sim card and then I could get a pod. They also said they would double my speed to m500. They sent a pod but it didn't help with the dead spot. 

I then received another email on the 18th May 2024 saying I need to install my new hub5X. I had to contact them again and ask when it's going to be delivered. Same old story for virgin media thehub will be delivered within 7 days still waiting also still waiting for another pod and my speed upgrade. 

I'm getting fed up with keep calling a call centre and getting to the same old thing it's all lies. They are all nice when they are trying to sell you an upgrade then when it goes wrong you just get fobbed off. Waisting your time and false promises. Shame on then

 

 
 

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  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    12 months ago

    Well for starters the 5x runs on a completely different sort of network so as far as the lies offshore CS routinely spout go that is a pretty spectacular one. They are solely interested in getting commission by flogging you stuff you do not need.

    Have your extenders that you bought helped? 

    • bazzabugs's avatar
      bazzabugs
      On our wavelength
      12 months ago

      Was told my extender wasn't supported by virgin media but it's funny that they were selling them before they brought the pods out. Very rarely do you get to speak to someone in the UK.

      • Cardiffman282's avatar
        Cardiffman282
        Wise owl
        12 months ago

        Ah if it is one of the old VM extenders I wouldn't use it if I was you as they have proven to be a fire risk. 

        Get a modern router from Argos etc and stick the hub in modem mode like most of us regulars on here do.