Forum Discussion

Ivanov90's avatar
Ivanov90
Tuning in
6 months ago

Random drops in speed continue after engineer visit

Hi, Everyone 

I Have joined VM in summer 2024. I had a engineer visit a week or so ago due to constant slow speed actually VM emailed me saying something isn't right and they would require an engineer to come, he did mention the cable outside has been slightly damage and nothing much more in depth but he did manage to "tidy up". However since the past few days constantly around 7-9pm there is that random lag long lieutenancy when doing speed test and hardy going up to 30-40 mbps , during the day it is a stable good 130mpbs speed. It's a HUB 3 btw.

Any ideas what to do its annoying it bugs out even when you try watching Netflix during that period

 

11 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Firstly... Can we check… are your 7pm issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables?  If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

    • Ivanov90's avatar
      Ivanov90
      Tuning in

      Hey, thanks for the reply... don't have the chance of checking with Ethernet cable as I'm mainly using MacBook..  

      I know it doesn't really answer the question but the 7pm issue is seen/felt through different devices of slow speed/random drops 

      • jbrennand's avatar
        jbrennand
        Very Insightful Person

        I am all Mac's - many dont have ethernet ports - so I use  "adapters" that go into their USB ports - so I can connect ethernet that way - when I want that.  These are quite cheap at the usual places - get one for your "bits" drawer.

        If its wifi only it could be for many reasons - our wifi goes down when the Panasonic Microwave oven is switched on in the kitchen!  There are many other reasons .. one of my favourites on here was another one dropping at the same time every early evening.  When it was eventually tracked down is was a direct consequence of the street light outside their house switching on !

        If it is network related and not just wifi - it will show on a BQM.

        ___________________

        If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
        https://www.thinkbroadband.com/broadband/monitoring/quality

         

  • UPDATE; Random  drops of speed even speaking as of right now it is occurring between 7-9pm doing a speed test at the same place now I get 20-30mpbs at a push whereas earlier during the day the same place and same device  it comes at flying speeds of 145 mpbs and that is a daily thing it works fine till evening ish time.. 

    Sam knows real speed test shows that speed to hub is fine ranging in 130-140mpbs which is really strange, there is no more or less devices connected on the router as well... 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team

      Hi Ivanov90, 

      Thanks for coming back to us on this one. When you're seeing the drops in the speed, are you seeing this across other devices as well as the one you're testing on? 

      Do you have anything connected to the network that may be running automatic updates and thus using the bandwidth?

      Let us know so we can help further. 

      Thanks, 

      • Ivanov90's avatar
        Ivanov90
        Tuning in

        Hey, 

        Im seeing the drop of speed across devices 

        prime example, drop of speed on my iphone 

        however on my mac i get the full speed (same location as the iphone) then maybe half an hour later it swaps around iphone full speed.. MacBook having dead slow speeds