Hi Have issue that every so often the internet losses for around 15 seconds. Everything stays connected wifi/lan but internet is lost. This happens both in router or modem mode. Every time it happens i get the following error on the hubs log:- 12-08-2025 14:58:08warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**************;CMTS-MAC=**************;CM-QOS=1.1;CM-VER=3.1;12-08-2025 14:58:08noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**************;CMTS-MAC=**************;CM-QOS=1.1;CM-VER=3.1; Any help welcomed

Network LogTime Priority Description12-08-2025 15:33:06 notice GUI Login Status - Login Success from LAN interface12-08-2025 14:58:08 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 14:58:08 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 08:09:22 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 08:09:22 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 06:13:07 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 06:13:07 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 06:08:24 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 06:07:48 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 05:51:05 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 05:46:17 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 05:40:07 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 05:36:40 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:49:55 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:49:15 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:45:33 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:45:33 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:21:50 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:21:50 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:11:43 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:11:43 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 21:47:09 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 21:47:09 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 21:06:22 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 21:06:22 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 20:37:10 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 20:37:10 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 11:49:54 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 11:49:54 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 07:35:24 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 07:34:26 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 07:28:47 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 07:26:14 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.

Hub Stats Item Status TypeCable Modem Status Online DOCSIS 3.0Primary downstream channel Locked SC-QAMChannel Overview Downstream UpstreamDOCSIS 3.0 channels 32 5DOCSIS 3.1 channels 1 13.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1 331000000 1.6 40 QAM 256 252 139000000 5.7 40 QAM 256 13 147000000 5.5 40 QAM 256 24 155000000 5.2 40 QAM 256 35 163000000 4.8 40 QAM 256 46 171000000 4.4 40 QAM 256 57 179000000 4.4 40 QAM 256 68 187000000 4.4 40 QAM 256 79 195000000 4.3 40 QAM 256 810 203000000 3.9 40 QAM 256 911 211000000 3.8 40 QAM 256 1012 219000000 3.6 40 QAM 256 1113 227000000 3.4 40 QAM 256 1214 235000000 3.1 40 QAM 256 1315 243000000 2.9 40 QAM 256 1416 251000000 2.7 40 QAM 256 1517 259000000 2.6 40 QAM 256 1618 267000000 2.8 40 QAM 256 1719 275000000 2.7 40 QAM 256 1820 283000000 2.6 40 QAM 256 1921 291000000 2.3 40 QAM 256 2022 299000000 2.2 40 QAM 256 2123 307000000 2 40 QAM 256 2224 315000000 1.6 40 QAM 256 2325 323000000 1.7 40 QAM 256 2426 339000000 1.3 40 QAM 256 2627 347000000 1.1 40 QAM 256 2728 355000000 1 40 QAM 256 2829 363000000 0.6 40 QAM 256 2930 371000000 0.5 39 QAM 256 3031 379000000 0.8 40 QAM 256 3132 387000000 0.4 39 QAM 256 323.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 Locked 40 1600 6712 Locked 40 8392 22963 Locked 40 10391 10974 Locked 40 6280 585 Locked 40 16993 23776 Locked 40 13746 15257 Locked 40 8028 6298 Locked 40 4093 599 Locked 40 6615 68310 Locked 40 11820 111711 Locked 40 158 012 Locked 40 9469 566313 Locked 40 2363 64014 Locked 40 3500 100415 Locked 40 2512 98716 Locked 40 9528 133617 Locked 40 3849 275618 Locked 40 6762 942719 Locked 40 6959 732320 Locked 40 7155 781921 Locked 40 7298 715022 Locked 40 7458 444623 Locked 40 1777 77124 Locked 40 1696 70625 Locked 40 1659 79826 Locked 40 1601 64227 Locked 40 1585 72628 Locked 40 1602 58129 Locked 40 1537 59330 Locked 39 1750 62231 Locked 40 1812 53832 Locked 39 1617 4953.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)159 94 4K 1840 QAM 4096 11083.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)159 Locked 35 -9.9 368594760 7195474263.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID0 49600000 48 5120 QAM 64 11 43100000 47.3 5120 QAM 64 22 36600000 46.5 5120 QAM 64 33 30100000 45.5 5120 QAM 64 44 23600000 44.5 5120 QAM 64 53.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts0 ATDMA 0 0 0 01 ATDMA 0 0 0 02 ATDMA 0 0 0 03 ATDMA 0 0 0 04 ATDMA 0 0 0 03.1 Upstream channelsChannel Channel Width (MHz) Power (dBmV) FFT Type Modulation6 10 42.2 2K QAM 2563.1 Upstream channelsChannel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts6 OFDMA 200 74000000 0 0

Hello Rockies, Welcome back to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment. There is an issue with the SNR levels on your upstream channels that will need an engineer visit to resolve. I can arrange the appointment from here; however, I would need to confirm a few details via a private message, which I will drop over in a moment. Please look out for the private message, and we can get started.Kind Regards,Steven_L

Thanks for this rockies My colleague will support you via private message. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

Random Disconnection from internet | Virgin Media Community

19 Replies

rockies
Dialled in
5 hours ago
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 49.3 5120 QAM 64 1
1 43100000 48.3 5120 QAM 64 2
2 36600000 47.8 5120 QAM 64 3
3 30100000 46.8 5120 QAM 64 4
4 23600000 45.8 5120 QAM 64 5
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 0 0 0
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10 43.2 2K QAM 256
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 OFDMA 200 74000000 0 0
rockies
Dialled in
5 hours ago
Latest Router Stats.
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 5.2 40 QAM 256 25
2 139000000 6.9 40 QAM 256 1
3 163000000 6.4 40 QAM 256 4
4 171000000 6.2 40 QAM 256 5
5 195000000 6.5 40 QAM 256 8
6 203000000 6.3 40 QAM 256 9
7 227000000 6 41 QAM 256 12
8 235000000 5.8 40 QAM 256 13
9 259000000 5.4 40 QAM 256 16
10 267000000 5.5 41 QAM 256 17
11 291000000 5.6 40 QAM 256 20
12 299000000 5.6 41 QAM 256 21
13 323000000 5.1 40 QAM 256 24
14 355000000 5 40 QAM 256 28
15 363000000 4.7 40 QAM 256 29
16 387000000 4.5 40 QAM 256 32
17 395000000 4.3 40 QAM 256 33
18 403000000 4.4 40 QAM 256 34
19 411000000 3.9 40 QAM 256 35
20 419000000 3.8 40 QAM 256 36
21 427000000 4.1 40 QAM 256 37
22 435000000 4 40 QAM 256 38
23 443000000 3.9 40 QAM 256 39
24 451000000 4.7 40 QAM 256 40
25 459000000 4.6 41 QAM 256 41
26 467000000 4.6 41 QAM 256 42
27 475000000 5.4 41 QAM 256 43
28 483000000 5.8 41 QAM 256 44
29 491000000 6.6 41 QAM 256 45
30 499000000 6.9 41 QAM 256 46
31 507000000 4.7 41 QAM 256 47
32 515000000 2.8 40 QAM 256 48
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40 8 0
2 Locked 40 17 0
3 Locked 40 17 0
4 Locked 40 22 0
5 Locked 40 9 0
6 Locked 40 11 0
7 Locked 41 8 0
8 Locked 40 6 0
9 Locked 40 12 0
10 Locked 41 7 0
11 Locked 40 11 0
12 Locked 41 2 0
13 Locked 40 3 0
14 Locked 40 7 0
15 Locked 40 9 0
16 Locked 40 6 0
17 Locked 40 5 0
18 Locked 40 4 0
19 Locked 40 5 0
20 Locked 40 10 0
21 Locked 40 5 0
22 Locked 40 3 0
23 Locked 40 5 0
24 Locked 40 10 0
25 Locked 41 10 0
26 Locked 41 8 0
27 Locked 41 1 0
28 Locked 41 2 0
29 Locked 41 1 0
30 Locked 41 3 0
31 Locked 41 12 0
32 Locked 40 25 0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 94 4K 1840 QAM 4096 1108
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159 Locked 0 -0.5 3885475867 0
rockies
Dialled in
5 hours ago
And its back once again
Internet is once again just randomly cutting out for 15sec to a few minutes randomly. Same errors as before.
This issue has now been going on for over 3 months. Had a booster installed and there are 3 attenuator's on the router input.
Can this issue be sorted once and for all ?
Router Logs
21-10-2025 13:59:31 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
21-10-2025 13:59:31 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
21-10-2025 13:49:26 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
21-10-2025 13:49:26 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
20-10-2025 03:32:31 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
20-10-2025 03:32:31 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
20-10-2025 03:12:23 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
20-10-2025 03:12:23 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
20-10-2025 00:41:03 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
20-10-2025 00:41:03 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
20-10-2025 00:30:57 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
20-10-2025 00:30:57 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
20-10-2025 00:25:41 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
20-10-2025 00:00:40 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
20-10-2025 00:00:40 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
19-10-2025 23:50:38 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
19-10-2025 23:50:38 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
19-10-2025 20:59:03 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
19-10-2025 20:59:03 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
19-10-2025 20:48:59 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
19-10-2025 20:48:59 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
19-10-2025 20:18:46 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
19-10-2025 20:18:46 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
19-10-2025 20:08:42 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
19-10-2025 20:08:42 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18-10-2025 22:27:25 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18-10-2025 22:27:25 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18-10-2025 22:27:18 notice REGISTRATION COMPLETE - Waiting for Operational status
18-10-2025 22:27:12 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18-10-2025 22:27:12 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
18-10-2025 22:27:12 warning Dynamic Range Window violation
18-10-2025 22:27:06 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1;
rockies
Dialled in
2 months ago
11-09-2025 14:17:59 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 14:17:59 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 13:27:29 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 13:27:29 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 12:25:19 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:30 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:30 notice REGISTRATION COMPLETE - Waiting for Operational status
11-09-2025 10:04:30 warning TCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:20 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:20 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:20 warning Dynamic Range Window violation
11-09-2025 10:04:20 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:20 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:20 warning Dynamic Range Window violation
11-09-2025 10:04:20 warning Dynamic Range Window violation
11-09-2025 10:04:20 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:20 warning Dynamic Range Window violation
11-09-2025 10:04:15 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:11 notice TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:09 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:07 notice Honoring MDD; IP provisioning mode = IPv4
11-09-2025 10:03:31 critical No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:03:25 critical Cable Modem Reboot because of - Reboot UI
11-09-2025 10:03:25 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:53:18 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:53:18 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:53:18 critical 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:52:58 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:52:58 critical 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:52:18 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:51:58 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:51:58 critical 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
- Molly_T
  Forum Team
  2 months ago
  Hi Rockies 👋
  
  Thanks for returning to the public thread to keep us updated! Sorry to hear you are still having issues with your service.
  
  It looks like there's still an issue in your local area affecting your connection. The current estimated fix time/date is 17th September. Hopefully you can see the outage and updates here 👉 https://virg.in/service or by calling 📞 0800 561 0061.
  
  Once the outage has confirmed as resolved, if you are still experiencing issues we can take another look at your connection. At that stage, it can indicate a different kind of fault that we'd need to investigate further.
  
  Thanks for your patience in the meantime! 🌞
rockies
Dialled in
2 months ago
removed cause of Mac address showing in log
rockies
Dialled in
2 months ago
StatusDownstreamUpstreamConfigurationNetwork Log
Refresh data
3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 49 5120 QAM 64 1
1 43100000 48.3 5120 QAM 64 2
2 36600000 48 5120 QAM 64 3
3 30100000 46.8 5120 QAM 64 4
4 23600000 46 5120 QAM 64 5
3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 0 71 0
1 ATDMA 0 0 54 0
2 ATDMA 0 0 72 0
3 ATDMA 0 0 72 0
4 ATDMA 0 0 72 0
3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10 43.2 2K QAM 256
3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 OFDMA 200 74000000 0 0
rockies
Dialled in
2 months ago
Latest Router Stats
data
3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 4.2 41 QAM 256 25
2 267000000 4.5 41 QAM 256 17
3 275000000 4.6 41 QAM 256 18
4 283000000 4.7 41 QAM 256 19
5 291000000 4.6 41 QAM 256 20
6 299000000 4.6 41 QAM 256 21
7 307000000 4.5 41 QAM 256 22
8 315000000 4.1 41 QAM 256 23
9 323000000 4.2 41 QAM 256 24
10 339000000 4 41 QAM 256 26
11 347000000 4 40 QAM 256 27
12 355000000 3.9 40 QAM 256 28
13 363000000 3.6 40 QAM 256 29
14 371000000 3.6 40 QAM 256 30
15 379000000 3.9 40 QAM 256 31
16 387000000 3.5 40 QAM 256 32
17 395000000 3.3 40 QAM 256 33
18 403000000 3.3 40 QAM 256 34
19 411000000 2.8 40 QAM 256 35
20 419000000 2.7 40 QAM 256 36
21 427000000 3 41 QAM 256 37
22 435000000 2.9 40 QAM 256 38
23 443000000 2.8 41 QAM 256 39
24 451000000 3.6 41 QAM 256 40
25 459000000 3.6 41 QAM 256 41
26 467000000 3.5 41 QAM 256 42
27 475000000 4.5 41 QAM 256 43
28 483000000 4.9 41 QAM 256 44
29 491000000 5.5 41 QAM 256 45
30 499000000 5.2 41 QAM 256 46
31 507000000 2.9 41 QAM 256 47
32 515000000 1.4 40 QAM 256 48
3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 41 115004 42954
2 Locked 41 41059 26003
3 Locked 41 46725 28254
4 Locked 41 15411 5715
5 Locked 41 49074 25095
6 Locked 41 40406 19650
7 Locked 41 45997 22259
8 Locked 41 500251 50183
9 Locked 41 46957 21144
10 Locked 41 61677 20225
11 Locked 40 97453 37521
12 Locked 40 77650 34721
13 Locked 40 62200 26414
14 Locked 40 97663 36166
15 Locked 40 86126 32965
16 Locked 40 76015 33907
17 Locked 40 84781 36626
18 Locked 40 78698 33573
19 Locked 40 68813 33246
20 Locked 40 68320 27122
21 Locked 41 66484 27146
22 Locked 40 70251 30135
23 Locked 41 59889 23619
24 Locked 41 63423 22460
25 Locked 41 61428 19441
26 Locked 41 56962 19269
27 Locked 41 58752 20011
28 Locked 41 57829 12037
29 Locked 41 56289 13879
30 Locked 41 51970 15170
31 Locked 41 59630 16870
32 Locked 40 64151 13093
3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 94 4K 1840 QAM 4096 1108
3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159 Locked 40 -2.2 933590545 737613
rockies
Dialled in
2 months ago
still the same. But been told there has been a network issue since mid August. T3 timeouts keep adding up. Each upload channel is over 50 and the above examples just take up all of the log.
Fix time has been like this so far;-
39/08/2025 - update
Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F011957718. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 03/09/2025 12:00:00. The Virgin Media Team.- ID: F011957718. Best wishes, the Virgin Media Team.
03/09/2025 - update
Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F011957718. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 08/09/2025 12:00:00. The Virgin Media Team.- ID: F011957718. Best wishes, the Virgin Media Team.
08/09/2025 - update
Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F011957718. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 11/09/2025 13:00:00. The Virgin Media Team.- ID: F011957718. Best wishes, the Virgin Media Team.
11/09/2025 - Upate
Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F011957718. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 17/09/2025 15:00:00. The Virgin Media Team.- ID: F011957718. Best wishes, the Virgin Media Team.
rockies
Dialled in
3 months ago

3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 49.5 5120 QAM 64 1
1 43100000 49 5120 QAM 64 2
2 36600000 48.3 5120 QAM 64 3
3 30100000 47.5 5120 QAM 64 4
4 23600000 46 5120 QAM 64 5
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 0 1 0
1 ATDMA 0 0 1 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10 43.7 2K QAM 256
3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 OFDMA 200 74000000 0 0
- Steven_L
  Forum Team
  2 months ago
  Thanks for coming back, and I'm sorry to hear your issues are still ongoing. I've been able to check from here and can't see any issues that would be causing such issues.
  
  How have things been working since you posted on Wednesday?
  
  Kind Regards,
  
  Steven_L
rockies
Dialled in
3 months ago
These are the revised hub status
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 3.9 40 QAM 256 25
2 267000000 4.4 41 QAM 256 17
3 275000000 4.4 40 QAM 256 18
4 283000000 4.4 40 QAM 256 19
5 291000000 4.4 40 QAM 256 20
6 299000000 4.4 40 QAM 256 21
7 307000000 4.2 40 QAM 256 22
8 315000000 3.9 40 QAM 256 23
9 323000000 4 40 QAM 256 24
10 339000000 3.8 40 QAM 256 26
11 347000000 3.8 40 QAM 256 27
12 355000000 3.7 40 QAM 256 28
13 363000000 3.4 40 QAM 256 29
14 371000000 3.4 40 QAM 256 30
15 379000000 3.6 40 QAM 256 31
16 387000000 3.2 40 QAM 256 32
17 395000000 3.1 40 QAM 256 33
18 403000000 3.1 40 QAM 256 34
19 411000000 2.6 40 QAM 256 35
20 419000000 2.5 40 QAM 256 36
21 427000000 2.8 40 QAM 256 37
22 435000000 2.6 40 QAM 256 38
23 443000000 2.5 40 QAM 256 39
24 451000000 3.3 40 QAM 256 40
25 459000000 3.2 40 QAM 256 41
26 467000000 3.2 40 QAM 256 42
27 475000000 4.2 41 QAM 256 43
28 483000000 4.8 41 QAM 256 44
29 491000000 5.4 41 QAM 256 45
30 499000000 4.7 41 QAM 256 46
31 507000000 2.5 40 QAM 256 47
32 515000000 1 40 QAM 256 48
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40 3 0
2 Locked 41 8 0
3 Locked 40 1 0
4 Locked 40 1 0
5 Locked 40 7 0
6 Locked 40 6 0
7 Locked 40 0 0
8 Locked 40 0 0
9 Locked 40 3 0
10 Locked 40 0 0
11 Locked 40 0 0
12 Locked 40 2 0
13 Locked 40 5 0
14 Locked 40 2 0
15 Locked 40 3 0
16 Locked 40 2 0
17 Locked 40 3 0
18 Locked 40 1 0
19 Locked 40 0 0
20 Locked 40 2 0
21 Locked 40 1 0
22 Locked 40 2 0
23 Locked 40 3 0
24 Locked 40 2 0
25 Locked 40 2 0
26 Locked 40 3 0
27 Locked 41 0 0
28 Locked 41 0 0
29 Locked 41 1 0
30 Locked 41 0 0
31 Locked 40 1 0
32 Locked 40 19 0
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 94 4K 1840 QAM 4096 1108
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159 Locked 39 -2.8 2288836048 0

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12-08-2025 14:58:08	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=************;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.1;
12-08-2025 14:58:08	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=************;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.1;