Hi Have issue that every so often the internet losses for around 15 seconds. Everything stays connected wifi/lan but internet is lost. This happens both in router or modem mode. Every time it happens i get the following error on the hubs log:- 12-08-2025 14:58:08warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**************;CMTS-MAC=**************;CM-QOS=1.1;CM-VER=3.1;12-08-2025 14:58:08noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**************;CMTS-MAC=**************;CM-QOS=1.1;CM-VER=3.1; Any help welcomed

Network LogTime Priority Description12-08-2025 15:33:06 notice GUI Login Status - Login Success from LAN interface12-08-2025 14:58:08 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 14:58:08 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 08:09:22 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 08:09:22 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 06:13:07 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 06:13:07 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 06:08:24 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 06:07:48 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 05:51:05 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 05:46:17 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 05:40:07 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 05:36:40 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:49:55 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:49:15 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:45:33 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:45:33 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:21:50 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:21:50 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:11:43 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;12-08-2025 04:11:43 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 21:47:09 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 21:47:09 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 21:06:22 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 21:06:22 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 20:37:10 notice US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 20:37:10 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 11:49:54 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 11:49:54 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 07:35:24 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 07:34:26 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 07:28:47 notice CM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;11-08-2025 07:26:14 notice CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.

Hub Stats Item Status TypeCable Modem Status Online DOCSIS 3.0Primary downstream channel Locked SC-QAMChannel Overview Downstream UpstreamDOCSIS 3.0 channels 32 5DOCSIS 3.1 channels 1 13.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID1 331000000 1.6 40 QAM 256 252 139000000 5.7 40 QAM 256 13 147000000 5.5 40 QAM 256 24 155000000 5.2 40 QAM 256 35 163000000 4.8 40 QAM 256 46 171000000 4.4 40 QAM 256 57 179000000 4.4 40 QAM 256 68 187000000 4.4 40 QAM 256 79 195000000 4.3 40 QAM 256 810 203000000 3.9 40 QAM 256 911 211000000 3.8 40 QAM 256 1012 219000000 3.6 40 QAM 256 1113 227000000 3.4 40 QAM 256 1214 235000000 3.1 40 QAM 256 1315 243000000 2.9 40 QAM 256 1416 251000000 2.7 40 QAM 256 1517 259000000 2.6 40 QAM 256 1618 267000000 2.8 40 QAM 256 1719 275000000 2.7 40 QAM 256 1820 283000000 2.6 40 QAM 256 1921 291000000 2.3 40 QAM 256 2022 299000000 2.2 40 QAM 256 2123 307000000 2 40 QAM 256 2224 315000000 1.6 40 QAM 256 2325 323000000 1.7 40 QAM 256 2426 339000000 1.3 40 QAM 256 2627 347000000 1.1 40 QAM 256 2728 355000000 1 40 QAM 256 2829 363000000 0.6 40 QAM 256 2930 371000000 0.5 39 QAM 256 3031 379000000 0.8 40 QAM 256 3132 387000000 0.4 39 QAM 256 323.0 Downstream channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors1 Locked 40 1600 6712 Locked 40 8392 22963 Locked 40 10391 10974 Locked 40 6280 585 Locked 40 16993 23776 Locked 40 13746 15257 Locked 40 8028 6298 Locked 40 4093 599 Locked 40 6615 68310 Locked 40 11820 111711 Locked 40 158 012 Locked 40 9469 566313 Locked 40 2363 64014 Locked 40 3500 100415 Locked 40 2512 98716 Locked 40 9528 133617 Locked 40 3849 275618 Locked 40 6762 942719 Locked 40 6959 732320 Locked 40 7155 781921 Locked 40 7298 715022 Locked 40 7458 444623 Locked 40 1777 77124 Locked 40 1696 70625 Locked 40 1659 79826 Locked 40 1601 64227 Locked 40 1585 72628 Locked 40 1602 58129 Locked 40 1537 59330 Locked 39 1750 62231 Locked 40 1812 53832 Locked 39 1617 4953.1 Downstream channelsChannel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)159 94 4K 1840 QAM 4096 11083.1 Downstream channelsChannel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)159 Locked 35 -9.9 368594760 7195474263.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID0 49600000 48 5120 QAM 64 11 43100000 47.3 5120 QAM 64 22 36600000 46.5 5120 QAM 64 33 30100000 45.5 5120 QAM 64 44 23600000 44.5 5120 QAM 64 53.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts0 ATDMA 0 0 0 01 ATDMA 0 0 0 02 ATDMA 0 0 0 03 ATDMA 0 0 0 04 ATDMA 0 0 0 03.1 Upstream channelsChannel Channel Width (MHz) Power (dBmV) FFT Type Modulation6 10 42.2 2K QAM 2563.1 Upstream channelsChannel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts6 OFDMA 200 74000000 0 0

Hello Rockies, Welcome back to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection at the moment. There is an issue with the SNR levels on your upstream channels that will need an engineer visit to resolve. I can arrange the appointment from here; however, I would need to confirm a few details via a private message, which I will drop over in a moment. Please look out for the private message, and we can get started.Kind Regards,Steven_L

Thanks for this rockies My colleague will support you via private message. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.

Random Disconnection from internet | Virgin Media Community

16 Replies

rockies
Dialled in
2 months ago
StatusDownstreamUpstreamConfigurationNetwork Log
Refresh data
3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 49600000 49 5120 QAM 64 1
1 43100000 48.3 5120 QAM 64 2
2 36600000 48 5120 QAM 64 3
3 30100000 46.8 5120 QAM 64 4
4 23600000 46 5120 QAM 64 5
3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 0 71 0
1 ATDMA 0 0 54 0
2 ATDMA 0 0 72 0
3 ATDMA 0 0 72 0
4 ATDMA 0 0 72 0
3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
6 10 43.2 2K QAM 256
3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6 OFDMA 200 74000000 0 0
rockies
Dialled in
2 months ago
removed cause of Mac address showing in log
rockies
Dialled in
2 months ago
11-09-2025 14:17:59 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 14:17:59 notice US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 13:27:29 notice US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 12 13.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 13:27:29 warning DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 12:25:19 error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:30 critical No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:30 notice REGISTRATION COMPLETE - Waiting for Operational status
11-09-2025 10:04:30 warning TCS Partial Service;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:20 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:20 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:20 warning Dynamic Range Window violation
11-09-2025 10:04:20 warning REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:20 warning RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:20 warning Dynamic Range Window violation
11-09-2025 10:04:20 warning Dynamic Range Window violation
11-09-2025 10:04:20 warning RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:20 warning Dynamic Range Window violation
11-09-2025 10:04:15 notice DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:11 notice TLV-11 - unrecognized OID;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:09 warning DHCP WARNING - Non-critical field invalid in response ;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:04:07 notice Honoring MDD; IP provisioning mode = IPv4
11-09-2025 10:03:31 critical No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
11-09-2025 10:03:25 critical Cable Modem Reboot because of - Reboot UI
11-09-2025 10:03:25 critical SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:53:18 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:53:18 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:53:18 critical 16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:52:58 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:52:58 critical 16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:52:18 critical Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:51:58 critical Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
02-09-2025 15:51:58 critical 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.1;
- Molly_T
  Forum Team
  30 days ago
  Hi Rockies 👋
  
  Thanks for returning to the public thread to keep us updated! Sorry to hear you are still having issues with your service.
  
  It looks like there's still an issue in your local area affecting your connection. The current estimated fix time/date is 17th September. Hopefully you can see the outage and updates here 👉 https://virg.in/service or by calling 📞 0800 561 0061.
  
  Once the outage has confirmed as resolved, if you are still experiencing issues we can take another look at your connection. At that stage, it can indicate a different kind of fault that we'd need to investigate further.
  
  Thanks for your patience in the meantime! 🌞

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12-08-2025 14:58:08	warning	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=************;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.1;
12-08-2025 14:58:08	notice	US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=************;CMTS-MAC=************;CM-QOS=1.1;CM-VER=3.1;