Forum Discussion

masefield's avatar
masefield
Joining in
2 years ago

Proverbial Speed Issue with new hub 5 router

Hi there

Had a new hub 5 installed yesterday - did a speedtest albeit on my iphone and I was getting download speeds averaging between 690-720 Mbps and upload maxing at 105 Mbps late last night and this morning only maxing download at 160 Mbps with the upload speed maxing at about 80 Mbps. I have got a wireless immersion heater timer which only could connect at 2.4 ghz (so I disabled the 5.0ghz setting) to enable the timer to connect. Thinking that this was the answer for why the speed had reduced, I reinstated the 5.0ghz setting, checked the speed and the speed was reduced. I have reset the router online and can still connect, although was then advised that there appered to be an intermittent signal issue, although the service status online says that there is no broadband issue within my area. Any thoughts etc. Many thanks.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi masefield, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not been getting the speeds you've wanted via WiFi. Checking things here, I can see there was an open fault which was resolved within 24 hours. 

    The WiFi speed can vary greatly due to interference some of which include but are not limited to, a fish tank being in the same room, walls being built with concrete instead of brick, it could even be that your next door neighbours router is interfering with yours. Due to this, we are only able to offer limited help. Please have a look here.

    I can see since posting, you've decided to try a WiFi pod and this is on it's way to you. 

    Keep us posted on how this goes and let us know if you have any further issues. 

    Thanks,