No increase after upgrading

The VM Hub many need to be re-started to enable it to pick up the new speed profile.

If you are doing a speed test, make sure to test the speed to the VM Hub, 
and not the speed of your device's Wi-Fi.

Share a screen shot from : 

https://www.samknows.com/realspeed/
https://real-speed-fe.eu1.sk.thousandeyes.com/

Once the test begins click on: Run full test
to include: Latency, Jitter, Packet loss & Upload speed

The speed at the Hub should reflect your subscription.

Hi chrisgallagher,

Thank you for your post. We're very sorry to hear about your speed still being closer to your old package. 

Have you been able to try the recommendations from Client62?

^Martin