No increase after upgrading
Hello, I recently upgraded my package from 250 mb to 350 mb about a month ago but I am now still getting the old speed, can anyone help?
Forum Discussion
1 Reply
The VM Hub many need to be re-started to enable it to pick up the new speed profile.
If you are doing a speed test, make sure to test the speed to the VM Hub,
and not the speed of your device's Wi-Fi.
Share a screen shot from :
https://www.samknows.com/realspeed/
https://real-speed-fe.eu1.sk.thousandeyes.com/
Once the test begins click on: Run full test
to include: Latency, Jitter, Packet loss & Upload speed
The speed at the Hub should reflect your subscription.
