New customer M500 - Hub3
Hi,
New customer here, signed up for M500. I have an O2 contract already so am expecting this to be picked up as Volt on both sides and subsequently be upgraded to Gig1 on the VM side.
I have been sent a Hub3. So my question is when my Volt benefits are applied, will I be sent a new modem too since the Hub3 doesn’t support DOCSIS 3.1? Seems a bit of a waste by all accounts and something they maybe could have checked to start with before sending a Hub3?
What modem should I expect to receive? I have a 2.5Gbps internal network and plan to make use of the full speed Virgin provide on Gig1 - does the Hub4/5 have a 2.5GbE port?
Yes to a new hub but it might be a Hub 4. Only the Hub 5 has a 2.5 Gbps port. The "new" hub might not be brand new btw as VM reissue pre used hubs.