Since last week my hub 3.0 has been showing a solid red light I ran virgin and told me not to worry as it could mean anything but when I checked it meant a overheating it is hot to touch the wifi signal as also been dropping.
Unplug the hub for ten minutes and then power it back up. If still an issue ring it in as a fault again (and ask them to stop gaslighting you).
We have had this problem for about a week now and the lights been red we asked for a replacement but said we don’t need one and the option which we requested for a replacement was not there?
If it is a Hub 3 AND if the red LED persists after a pinhole reset, the Hub should really be swapped out. This red LED is the overheat warning and should be working correctly.
If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.
Yes I read I did the pinhole a week ago it’s still got the red light on
Thanks for reaching out to us isykk12, and a very warm welcome to you!
Sorry to hear of the red light on the hub and the heat this is emanating from it.
Do please check out the envelope in top right hand corner for a private message from me, and we'll aim to have this replaced as soon as possible for you
Thanks,
David_Bn
