Forum Discussion

17 Replies

  • Bibby3's avatar
    Bibby3
    Tuning in
    2 days ago

    Have you checked your router log ? You can see what errors you’re getting g

    • nazuro's avatar
      nazuro
      Joining in
      2 days ago

      A few things but nothing correlates with the timing of my latency spikes

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 days ago

    I'm on 250M for best rate limit here is what I use 

    download 245760Kbps = 240Mb

    upload 25600Kbps = 25Mb

    The reason for the low limiting of download is to not buffer back on hubs rate limiting 

    • nazuro's avatar
      nazuro
      Joining in
      2 days ago

      Hi yes i've set something similar on my ubiquiti UDM Pro. Can't see how (or if I need to?) change this on the VM hub though.

      • legacy1's avatar
        legacy1
        Alessandro Volta
        2 days ago

        well no you can't change rate limits on the hub or people will be going faster :p

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    4 days ago

    Please post the power levels and network log from the Hub.  It might show some clues?  As an aside, if you are on a DOCIS network, it will have more latency than an FTTP connection.

    • nazuro's avatar
      nazuro
      Joining in
      3 days ago

      Hi Adduxi thanks, does this help? There are some sporadic errors in the network log but not necessarily correlating with my latency issues

       

    • nazuro's avatar
      nazuro
      Joining in
      10 days ago

      Thanks, I got a "B" https://www.waveform.com/tools/bufferbloat?test-id=98cfece1-91b1-423f-978d-f8dcc12eb9d2

      The latency only went up to 47ms. I also don't have huge downloads/uploads frequently. When I cross reference the latency spikes on the broadband monitor to my Unifi upload/download graph, I can't see a correlation. This is also from a wireless laptop, i'm sure the result would be better if I did it from my wired laptop.

       

      @Daniel - same issue. No, I haven't tried setting my hub back to router mode and I do not wish to do so. Are there any tests that can be done on your end by any chance. I followed the link you sent and input my details and it couldn't detect an issue (which is understandable as it seems to be transient..) and the help guides were mainly related to Wifi issues (I am on a wired connection).

       

      Thanks in advance

       

      Edit: I will try implementing SQM in my UDM-Pro.

      • legacy1's avatar
        legacy1
        Alessandro Volta
        10 days ago

        yes but that average if you look at your download it spiked 153ms

        what speed are you on?

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    11 days ago

    Hi nazuro, thank you for your post.

    We're sorry to hear about the issues you've been having 😔 

    How have things been since you posted? Also, have you tried changing your Hub back into router mode and checking the situation then?

    Advice on how to fix internet problems can be found here.

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • nazuro's avatar
      nazuro
      Joining in
      7 days ago

      Hi Daniel, I responded a few days ago below, can you please check and review my monitor and advise if there's an issue on the line? Thanks