Forum Discussion

FANTA's avatar
FANTA
Joining in
2 months ago

Interrupt and slow speed.

Hi. I got this issue more than 1 month more or less it happen evenings but now got same problems but less offten mornings mid day. Enginers came check all cables saying signal is very good. When i do random ping test its to 

inconsistent.
 
 
 
  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 months ago

    Looks like old fashioned network congestion to me (ie VM has oversold broadband in your area). You could raise a formal complaint in writing about it but there is no quick fix (the link is below). Also check for local faults on 0800 561 0061. 

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 months ago

    Hi FANTA thanks for your post although we're sorry to hear of your concerns raised here.

    We'd like to look into this for you so please allow us to send you a PM so we can assist further.

    Expect the PM to arrive shortly and respond directly when you can!
    Many thanks