Internet bad months after "cooling off period"

Question

Hello.So between the time I got my Internet with VM installed and working to the end of the "cooling off period" my Internet was great. Now it's been months since I got my services at my new address, nearly every week to every other week there is an "outage" in my area and my Internet either goes down entirely, intermittently, or it just takes forever to load pages. Virgin Media's technical support line tells me to:Reboot router (done numerous times, no help)Claims I'm using WiFi when I'm using EthernetClaims its my PCTells me to factory reset my routerWith these types of suggestions and claims, its ridiculous and absurd that they are "tech support staff" who read from a script in front of their faces. They clearly have no actual knowledge of networking so why on earth would they be on their tech support team? It makes no sense. Not only that it just frustrates customers having Internet issues.Of course I don't understand the router&nbsp;Power (dBmV) things so I'll post them here and see what y'all think.&nbsp;Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13070000003.738256 qam2221390000004.338256 qam13147000000438256 qam241550000003.738256 qam351630000003.738256 qam461710000003.738256 qam571790000003.538256 qam681870000003.538256 qam791950000003.538256 qam8102670000002.738256 qam1711275000000338256 qam18122830000003.238256 qam19132910000003.438256 qam20142990000003.538256 qam2115315000000438256 qam23163230000004.438256 qam24173310000004.938256 qam25183390000005.538256 qam26193470000005.438256 qam2720355000000438256 qam28213630000003.540256 qam29223710000003.240256 qam30233790000003.540256 qam31243870000003.540256 qam32Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors 1Locked38.9602Locked38.6403Locked38.61804Locked38.91805Locked38.61806Locked38.91607Locked38.62308Locked38.91909Locked38.68010Locked38.97011Locked38.96012Locked38.95013Locked38.97014Locked38.66015Locked38.923016Locked38.920017Locked38.918018Locked38.917019Locked38.924020Locked38.915021Locked40.97022Locked40.94023Locked40.36024Locked40.310&nbsp;Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID 13010000049.8512032 qam423660000049512032 qam334310000048.8512064 qam244960000048.8512032 qam152360000050.3512032 qam5Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts 1ATDMA00002ATDMA00003ATDMA00004ATDMA00005ATDMA0000

ImNuMBeR1 · Answer

General ConfigurationNetwork accessAllowedMaximum Number of CPEs1Baseline PrivacyEnabledDOCSIS ModeDocsis30Config filecmreg-vmdg505-bbt057-b.cmPrimary Downstream Service FlowSFID11352Max Traffic Rate143750047Max Traffic Burst42600Min Traffic Rate0Primary Upstream Service FlowSFID11351Max Traffic Rate22000047Max Traffic Burst42600Min Traffic Rate0Max Concatenated Burst42600Scheduling TypeBestEffort

jbrennand · Answer

Your up qam levels should all be 64 - but 4of them have dropped to 32.

Switch the Hub of for 5 minutes - then switch it back on and see if they return to 64. If they don't then you will need a Tech visit to investigate

Forum Discussion

Internet bad months after "cooling off period"

Downstream bonded channels

Upstream bonded channels

General Configuration

Primary Upstream Service Flow

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1	307000000	3.7	38	256 qam	22
2	139000000	4.3	38	256 qam	1
3	147000000	4	38	256 qam	2
4	155000000	3.7	38	256 qam	3
5	163000000	3.7	38	256 qam	4
6	171000000	3.7	38	256 qam	5
7	179000000	3.5	38	256 qam	6
8	187000000	3.5	38	256 qam	7
9	195000000	3.5	38	256 qam	8
10	267000000	2.7	38	256 qam	17
11	275000000	3	38	256 qam	18
12	283000000	3.2	38	256 qam	19
13	291000000	3.4	38	256 qam	20
14	299000000	3.5	38	256 qam	21
15	315000000	4	38	256 qam	23
16	323000000	4.4	38	256 qam	24
17	331000000	4.9	38	256 qam	25
18	339000000	5.5	38	256 qam	26
19	347000000	5.4	38	256 qam	27
20	355000000	4	38	256 qam	28
21	363000000	3.5	40	256 qam	29
22	371000000	3.2	40	256 qam	30
23	379000000	3.5	40	256 qam	31
24	387000000	3.5	40	256 qam	32

1	Locked	38.9	6
2	Locked	38.6	4
3	Locked	38.6	18
4	Locked	38.9	18
5	Locked	38.6	18
6	Locked	38.9	16
7	Locked	38.6	23
8	Locked	38.9	19
9	Locked	38.6	8
10	Locked	38.9	7
11	Locked	38.9	6
12	Locked	38.9	5
13	Locked	38.9	7
14	Locked	38.6	6
15	Locked	38.9	23
16	Locked	38.9	20
17	Locked	38.9	18
18	Locked	38.9	17
19	Locked	38.9	24
20	Locked	38.9	15
21	Locked	40.9	7
22	Locked	40.9	4
23	Locked	40.3	6
24	Locked	40.3	1

1	30100000	49.8	5120	32 qam	4
2	36600000	49	5120	32 qam	3
3	43100000	48.8	5120	64 qam	2
4	49600000	48.8	5120	32 qam	1
5	23600000	50.3	5120	32 qam	5

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt057-b.cm

SFID	11352
Max Traffic Rate	143750047
Max Traffic Burst	42600
Min Traffic Rate	0

SFID	11351
Max Traffic Rate	22000047
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0