Hub 5 (Modem Mode) | Reboot because of - unknown
I've been having an issue for the past few months of my Hub 5 Restarting itself between 2-3am everyday without fail, I've got people who work through the night in my property and this is becoming a nuisance for them. I'm using the Hub 5 in Modem Mode for use with my own Unifi Equipment, however this issue happens in Router mode through the same time period as well, has anyone else encountered the same issue or knows of a workaround for it because I'm at the point now where I'm counting down the days I can switch ISP.
Download/Upload Speeds are pretty reliably around 1100-1150 Download and 105-110 Upload and all my Power Levels and SNR seems within DOCSIS spec (see below).
Firmeware Version on both Hub 5's I've used: LG-RDK_7.6.20-2306.5
The First Hub 5's Hardware revision being 1.1 and my latest one being 1.2.
3.0 Downstream channels
1 | 139000000 | 0.3 | 38 | QAM 256 | 1 |
2 | 147000000 | 0.2 | 38 | QAM 256 | 2 |
3 | 227000000 | 2 | 40 | QAM 256 | 12 |
4 | 235000000 | 1.8 | 40 | QAM 256 | 13 |
5 | 243000000 | 1.4 | 40 | QAM 256 | 14 |
6 | 251000000 | 1.1 | 40 | QAM 256 | 15 |
7 | 259000000 | 1.2 | 40 | QAM 256 | 16 |
8 | 267000000 | 2 | 40 | QAM 256 | 17 |
9 | 275000000 | 2.4 | 41 | QAM 256 | 18 |
10 | 283000000 | 2.9 | 41 | QAM 256 | 19 |
11 | 291000000 | 3.3 | 41 | QAM 256 | 20 |
12 | 299000000 | 3.3 | 41 | QAM 256 | 21 |
13 | 307000000 | 3.5 | 41 | QAM 256 | 22 |
14 | 315000000 | 3.5 | 41 | QAM 256 | 23 |
15 | 323000000 | 3.7 | 41 | QAM 256 | 24 |
16 | 331000000 | 3.7 | 41 | QAM 256 | 25 |
17 | 339000000 | 4.1 | 41 | QAM 256 | 26 |
18 | 347000000 | 4.1 | 41 | QAM 256 | 27 |
19 | 355000000 | 3.2 | 41 | QAM 256 | 28 |
20 | 363000000 | 3 | 41 | QAM 256 | 29 |
21 | 371000000 | 3 | 41 | QAM 256 | 30 |
22 | 379000000 | 3.4 | 41 | QAM 256 | 31 |
23 | 387000000 | 3.2 | 41 | QAM 256 | 32 |
24 | 395000000 | 3.2 | 41 | QAM 256 | 33 |
25 | 403000000 | 3.3 | 41 | QAM 256 | 34 |
26 | 411000000 | 3.4 | 41 | QAM 256 | 35 |
27 | 419000000 | 3.5 | 41 | QAM 256 | 36 |
28 | 427000000 | 3.4 | 41 | QAM 256 | 37 |
29 | 435000000 | 3.6 | 41 | QAM 256 | 38 |
30 | 443000000 | 3.6 | 41 | QAM 256 | 39 |
31 | 451000000 | 4 | 41 | QAM 256 | 40 |
3.0 Downstream channels
1 | Locked | 38 | 0 | 0 |
2 | Locked | 38 | 0 | 0 |
3 | Locked | 40 | 0 | 0 |
4 | Locked | 40 | 0 | 0 |
5 | Locked | 40 | 0 | 0 |
6 | Locked | 40 | 0 | 0 |
7 | Locked | 40 | 0 | 0 |
8 | Locked | 40 | 0 | 0 |
9 | Locked | 41 | 0 | 0 |
10 | Locked | 41 | 0 | 0 |
11 | Locked | 41 | 0 | 0 |
12 | Locked | 41 | 0 | 0 |
13 | Locked | 41 | 0 | 0 |
14 | Locked | 41 | 0 | 0 |
15 | Locked | 41 | 0 | 0 |
16 | Locked | 41 | 0 | 0 |
17 | Locked | 41 | 0 | 0 |
18 | Locked | 41 | 0 | 0 |
19 | Locked | 41 | 0 | 0 |
20 | Locked | 41 | 0 | 0 |
21 | Locked | 41 | 0 | 0 |
22 | Locked | 41 | 0 | 0 |
23 | Locked | 41 | 0 | 0 |
24 | Locked | 41 | 0 | 0 |
25 | Locked | 41 | 0 | 0 |
26 | Locked | 41 | 0 | 0 |
27 | Locked | 41 | 0 | 0 |
28 | Locked | 41 | 0 | 0 |
29 | Locked | 41 | 0 | 0 |
30 | Locked | 41 | 0 | 0 |
31 | Locked | 41 | 0 | 0 |
3.1 Downstream channels
41 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
41 | Locked | 41 | 7.2 | 148209846 | 0 |
Network Log
22-08-2024 15:35:18 | notice | GUI Login Status - Login Success from LAN interface |
22-08-2024 14:50:06 | critical | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 14:49:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 14:49:56 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 14:49:48 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 14:49:45 | critical | No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 13:04:23 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
22-08-2024 13:04:19 | notice | US profile assignment change. US Chan ID: 12; Previous Profile: 13; New Profile: 11 13.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 13:04:14 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 13:04:10 | notice | TLV-11 - unrecognized OID;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 13:04:08 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 13:04:06 | notice | Honoring MDD; IP provisioning mode = IPv4 |
22-08-2024 13:03:57 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 13:03:56 | critical | Cable Modem Reboot because of - HW or Power-On Reset |
22-08-2024 12:53:30 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 12:53:30 | critical | Cable Modem Reboot because of - HW or Power-On Reset |
22-08-2024 12:39:50 | critical | Cable Modem Reboot because of - Erouter Mode Change |
22-08-2024 12:39:50 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 02:06:51 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 02:06:50 | critical | Cable Modem Reboot because of - unknown |
22-08-2024 01:19:20 | critical | Cable Modem Reboot because of - Reboot Timezone Change |
22-08-2024 01:19:20 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 01:16:56 | critical | No Ranging Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 01:16:54 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 01:12:53 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 01:12:08 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 01:11:58 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=XX:XX:XX:XX:XX:XX;CMTS-MAC=XX:XX:XX:XX:XX:XX;CM-QOS=1.1;CM-VER=3.1; |
22-08-2024 01:11:57 | critical | Cable Modem Reboot because of - pin-reset |