Gig1 Connection stability issues
Looks like my connection is being a bit glitchy at the moment (sometimes dropped packets). Restarted my modem yesterday which vaguely helped, but still seeing frequent T2 and T3 timeouts. In addition to this, I currently have a 6db attenuator, and whilst I would love to increase this to 9 or 12db, however my upstream then goes out of spec to 53/54 or higher causing even worse connection issues. In an ideal world I think they would have used a forward path equaliser in the past (which I believe leaves the upstream largely untouched), but I am not sure Virgin Media does this anymore. Since the recent warming weather changes, things have definitely gotten worse.
I did get a tech out a few months back who moved me onto another tap which did definitely help, but I get the feeling there is a bit of noise on my cable. There is also a possibility I might need a repull based on the numbers I am seeing, possibly even the cabling from street to house/room.
Ideally hoping someone from the forum team can take a quick look at this, as I know if I contact customer service, they will literally have no clue what I am talking about.
Cable stats below:
3.0 Downstream channels
1 | 331000000 | 8.7 | 40 | QAM 256 | 25 |
2 | 139000000 | 10.5 | 40 | QAM 256 | 1 |
3 | 147000000 | 10.3 | 40 | QAM 256 | 2 |
4 | 155000000 | 9.7 | 40 | QAM 256 | 3 |
5 | 163000000 | 9.3 | 40 | QAM 256 | 4 |
6 | 171000000 | 9 | 40 | QAM 256 | 5 |
7 | 179000000 | 8.9 | 40 | QAM 256 | 6 |
8 | 187000000 | 8.8 | 40 | QAM 256 | 7 |
9 | 195000000 | 8.8 | 40 | QAM 256 | 8 |
10 | 203000000 | 8.8 | 40 | QAM 256 | 9 |
11 | 211000000 | 8.9 | 40 | QAM 256 | 10 |
12 | 219000000 | 8.9 | 40 | QAM 256 | 11 |
13 | 227000000 | 8.7 | 40 | QAM 256 | 12 |
14 | 235000000 | 8.8 | 40 | QAM 256 | 13 |
15 | 243000000 | 8.9 | 40 | QAM 256 | 14 |
16 | 251000000 | 8.7 | 41 | QAM 256 | 15 |
17 | 259000000 | 8.6 | 41 | QAM 256 | 16 |
18 | 267000000 | 8.4 | 41 | QAM 256 | 17 |
19 | 291000000 | 8.8 | 40 | QAM 256 | 20 |
20 | 299000000 | 9 | 41 | QAM 256 | 21 |
21 | 307000000 | 9.1 | 41 | QAM 256 | 22 |
22 | 315000000 | 9 | 41 | QAM 256 | 23 |
23 | 323000000 | 8.9 | 40 | QAM 256 | 24 |
24 | 339000000 | 8.8 | 40 | QAM 256 | 26 |
25 | 347000000 | 8.8 | 40 | QAM 256 | 27 |
26 | 355000000 | 8.8 | 41 | QAM 256 | 28 |
27 | 363000000 | 9 | 41 | QAM 256 | 29 |
28 | 371000000 | 9 | 41 | QAM 256 | 30 |
29 | 379000000 | 9.2 | 41 | QAM 256 | 31 |
30 | 387000000 | 8.8 | 41 | QAM 256 | 32 |
31 | 395000000 | 9 | 41 | QAM 256 | 33 |
32 | 403000000 | 8.6 | 41 | QAM 256 | 34 |
3.0 Downstream channels
1 | Locked | 40 | 79 | 0 |
2 | Locked | 40 | 16 | 0 |
3 | Locked | 40 | 16 | 0 |
4 | Locked | 40 | 1 | 0 |
5 | Locked | 40 | 2 | 0 |
6 | Locked | 40 | 2 | 0 |
7 | Locked | 40 | 2 | 0 |
8 | Locked | 40 | 11 | 0 |
9 | Locked | 40 | 10 | 0 |
10 | Locked | 40 | 9 | 0 |
11 | Locked | 40 | 13 | 0 |
12 | Locked | 40 | 11 | 0 |
13 | Locked | 40 | 8 | 0 |
14 | Locked | 40 | 10 | 0 |
15 | Locked | 40 | 10 | 0 |
16 | Locked | 41 | 16 | 0 |
17 | Locked | 41 | 9 | 0 |
18 | Locked | 41 | 19 | 0 |
19 | Locked | 40 | 35 | 0 |
20 | Locked | 41 | 33 | 0 |
21 | Locked | 41 | 42 | 0 |
22 | Locked | 41 | 72 | 0 |
23 | Locked | 40 | 65 | 0 |
24 | Locked | 40 | 105 | 0 |
25 | Locked | 40 | 116 | 0 |
26 | Locked | 41 | 125 | 0 |
27 | Locked | 41 | 110 | 0 |
28 | Locked | 41 | 98 | 0 |
29 | Locked | 41 | 132 | 0 |
30 | Locked | 41 | 151 | 0 |
31 | Locked | 41 | 63 | 0 |
32 | Locked | 41 | 71 | 0 |
3.1 Downstream channels
159 | 94 | 4K | 1840 | QAM 4096 | 1108 |
3.1 Downstream channels
159 | Locked | 43 | 8.4 | 1809555268 | 0 |
3.0 Upstream channels
0 | 49600000 | 46.8 | 5120 | QAM 64 | 1 |
1 | 43100000 | 46.8 | 5120 | QAM 64 | 2 |
2 | 36600000 | 47 | 5120 | QAM 64 | 3 |
3 | 30100000 | 47 | 5120 | QAM 64 | 4 |
4 | 23600000 | 47.5 | 5120 | QAM 64 | 5 |
3.0 Upstream channels
0 | ATDMA | 0 | 1 | 3 | 0 |
1 | ATDMA | 0 | 1 | 0 | 0 |
2 | ATDMA | 0 | 1 | 0 | 0 |
3 | ATDMA | 0 | 1 | 0 | 0 |
4 | ATDMA | 0 | 1 | 0 | 0 |
3.1 Upstream channels
6 | 10 | 40.5 | 2K | QAM 256 |
3.1 Upstream channels
6 | OFDMA | 200 | 74000000 | 0 | 0 |
Network Log
04-02-2024 14:58:01 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
04-02-2024 14:58:01 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
04-02-2024 13:50:20 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
04-02-2024 13:50:20 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
04-02-2024 07:44:38 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
04-02-2024 07:44:38 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
04-02-2024 07:34:34 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
04-02-2024 07:34:34 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
04-02-2024 00:05:50 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:55:23 | error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:49 | warning | Dynamic Range Window violation |
03-02-2024 14:25:49 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:49 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:49 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:46 | critical | No Maintenance Broadcasts for Ranging opportunities received - T2 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:46 | warning | TCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:46 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
03-02-2024 14:25:36 | warning | Dynamic Range Window violation |
03-02-2024 14:25:36 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:36 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:36 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:36 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:36 | warning | Dynamic Range Window violation |
03-02-2024 14:25:36 | warning | Dynamic Range Window violation |
03-02-2024 14:25:36 | warning | Dynamic Range Window violation |
03-02-2024 14:25:36 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:30 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:27 | notice | TLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:24 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:25:22 | notice | Honoring MDD; IP provisioning mode = IPv4 |
03-02-2024 14:25:04 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
03-02-2024 14:24:59 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |