Forum Discussion

LM001's avatar
LM001
Tuning in
13 days ago

Fluctuating speeds and ping while gaming on PS4

Had an engineer out a few weeks ago who diagnosed whatever issues there were with my hub. New hub 5, new cat 6 ethernet cable, fine. Over the following few weeks although my download speed and upload speed were showing better, it is awfully inconsistent, and the lag is making me lose my hair while gaming in my free time. I run speed tests via multiple sources and the download amd uplaod speed show ok but p9ng horrible. Run tests via Virgin media app and all is fine, run again minutes later and it says intermittent signal in area. (Is that actually the area or personal router, becasue ringing customer service for them to tell me everything's fine in my area is conflicting). Issue persits - 2 calls to Virgin and 2 no shows by engineers (looks like customer service never even booked them), 

I finally got another engineer out today. 2 nice chaps, but what they did I'm not sure. Nthing was replaced within my home but now my speed test on PS4 reflects even worse fluctuations. Currently showing approx 24mbps down, 12 up, then up to 380mbps, then back down (Barely 30 seconds between tests.) My package is 500 up and 50 down.

I am tired of this constant fluctuation and service. While I have 4 months left of my contract, it will take some magic to keep me as a customer for their internet, tv, phone package and I'll take it elsewhere if things aren't finally sorted. Sorry but it's just tiresome. Spare time is limited, and I can't enjoy it currently because of this. Is there ANYONE that can help me please?? It's driving me nuts!!

engineer
gaming ps4
Hub5
inconsistant
ping

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    12 days ago

    Lets see the hub data and see if we can spot anything untowards....

     In your browser’s URL type in 192.168.0.1  if in router mode or 192.168.100.1 if in modem mode.     No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.

         Then… Navigate to these “data pages” and just copy/paste the normal  “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables in the Downstream tab, the 2 in the Upstream tab, &  the Network Logs pages.  Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

    Also, If you haven’t already, set up a free, secure and “offlsite”  - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts.  It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”.  Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see.  On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
     https://www.thinkbroadband.com/broadband/monitoring/quality

     

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    10 days ago

    Hello LM001,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection even after multiple visits by our team. How have things been running since you last posted, have you seen any changes? Also would you be able to setup a broadband quality monitor (BQM) as jbrennand suggested.

    I've also done some checks from here and cannot see anything that would be causing such issues. The BQM should hopefully help us to diagnose the issues that you're experiencing.

    Kind Regards,

    Steven_L