Forum Discussion

adoppelgro's avatar
adoppelgro
Joining in
10 months ago

Every day at 12/1am I am losing my speed/connectivity.

I have been losing my speeds and connectivity at around midnight/1am/2am for the past couple days. It is affecting the workload that I have to get done by the morning and when I tried to submit the complaint I am receiving silly errors.

I am on 350mb speeds, which are fine most of the days, just never at night, and never get notified if there is something going on in my area.

How exactly am I supposed to raise a complaint if the site won't let me?? 

 

  • Hi,

    Virgin and their ‘intermittent signal issues’…

    Have you done a speed test connected by Ethernet (even if it’s just for testing purposes)?

    The online diagnostics do suggest that there is a problem - can you share the router logs please?

     

    Go to 192.168.0.1 (or 192.168.100.1 if you are using the router as a modern) and share the upstream, downstream and network logs from ‘check router status’ - you may need to set a settings password if you are accessing this for the first time.

    • adoppelgro's avatar
      adoppelgro
      Joining in

      Hey RT, thanks for checking in.

      Yes, I do indeed use the ethernet for my main work PC, and that's where the speed tests came from.

      Here are the logs that I think you are reffering to:

      Network Log

      Time Priority Description

      02/05/2024 22:29:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:29:26noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:28:41Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:28:9Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:25:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:25:6Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:23:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:19:26Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:18:39Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:16:2Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:16:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:08:46Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:06:40Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:05:32Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:04:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:04:44Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:04:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 22:03:55Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 21:57:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      02/05/2024 21:31:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
      • RT123's avatar
        RT123
        Up to speed

        I’m only seeing the network ones (I’m guessing you’ve uploaded the others as pictures) - please could you post them in text form?


        But so far those network logs are showing a lot of RCS Partial Service errors and also some MDD Timeouts - both indicative of the disconnects you are seeing.

  • I can see the images now - there’s a lot of PostRS errors (if these are rising, please can you post the stats again)

  •  

    Its been more than 23 hours since Ive done the initial checks and the problem still continues. I am not even getting 10% of my promised speeds (350mbs). I am lost for words. 

     

  • "It is affecting the workload that I have to get done by the morning "

    God this grinds my gears.. PAY for a decent connection then!