Does this connection look okay?
Definitely feels like it's dropping connection every 5-10 minutes or so, even if just briefly. Kids have picked up on it too.
Forum Discussion
11 Replies
Looks bad, please post some stats:
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
- Click on the “> Check router status” button
- Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
- Click on the “Upstream” tab, copy the text and paste into your reply
- Click on the “Networking” tab, copy the text and paste into your reply.
- Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 4.800003 38.983261 QAM256 1 2 147000000 4.500000 38.983261 QAM256 2 3 155000000 4.199997 38.983261 QAM256 3 4 163000000 4.300003 40.366287 QAM256 4 5 171000000 4.400002 40.366287 QAM256 5 6 179000000 4.199997 38.983261 QAM256 6 7 187000000 4.400002 38.983261 QAM256 7 8 195000000 4.599998 38.983261 QAM256 8 9 203000000 4.800003 40.366287 QAM256 9 10 211000000 4.900002 40.366287 QAM256 10 11 219000000 4.900002 40.946209 QAM256 11 12 227000000 4.599998 40.366287 QAM256 12 13 235000000 4.699997 38.983261 QAM256 13 14 243000000 4.699997 40.366287 QAM256 14 15 251000000 4.599998 38.983261 QAM256 15 16 259000000 4.500000 40.366287 QAM256 16 17 267000000 4.400002 38.983261 QAM256 17 18 275000000 4.800003 40.366287 QAM256 18 19 283000000 4.900002 40.366287 QAM256 19 20 291000000 4.599998 40.366287 QAM256 20 21 299000000 4.000000 40.366287 QAM256 21 22 307000000 3.700001 40.366287 QAM256 22 23 315000000 3.500000 40.366287 QAM256 23 24 323000000 3.599998 40.366287 QAM256 24 25 331000000 3.799999 40.366287 QAM256 25 26 339000000 3.599998 40.366287 QAM256 26 27 347000000 3.400002 40.366287 QAM256 27 28 355000000 3.500000 40.366287 QAM256 28 29 363000000 3.599998 38.983261 QAM256 29 30 371000000 3.200001 40.366287 QAM256 30 31 379000000 3.299999 40.366287 QAM256 31 32 387000000 3.099998 40.366287 QAM256 32 3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.983261 0 0 2 Locked 38.983261 0 0 3 Locked 38.983261 0 0 4 Locked 40.366287 0 0 5 Locked 40.366287 0 0 6 Locked 38.983261 0 0 7 Locked 38.983261 0 0 8 Locked 38.983261 0 0 9 Locked 40.366287 0 0 10 Locked 40.366287 0 0 11 Locked 40.946209 0 0 12 Locked 40.366287 0 0 13 Locked 38.983261 0 0 14 Locked 40.366287 0 0 15 Locked 38.983261 0 0 16 Locked 40.366287 0 0 17 Locked 38.983261 0 0 18 Locked 40.366287 0 0 19 Locked 40.366287 0 0 20 Locked 40.366287 0 0 21 Locked 40.366287 0 0 22 Locked 40.366287 0 0 23 Locked 40.366287 0 0 24 Locked 40.366287 0 0 25 Locked 40.366287 0 0 26 Locked 40.366287 0 0 27 Locked 40.366287 0 0 28 Locked 40.366287 0 0 29 Locked 38.983261 0 0 30 Locked 40.366287 0 0 31 Locked 40.366287 0 0 32 Locked 40.366287 0 0 3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)159 96 4K 1840 QAM4096 424 3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)159 Locked 42 3.6 1523049784 3387 3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 49600000 46.520599 5120 KSym/sec 64QAM 9 2 23600000 45.520599 5120 KSym/sec 64QAM 13 3 30100000 46.020599 5120 KSym/sec 64QAM 12 4 36600000 46.020599 5120 KSym/sec 64QAM 11 5 43100000 46.520599 5120 KSym/sec 64QAM 10 3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_ATDMA 0 0 0 0 2 US_TYPE_ATDMA 0 0 0 0 3 US_TYPE_ATDMA 0 0 0 0 4 US_TYPE_ATDMA 0 0 0 0 5 US_TYPE_ATDMA 0 0 0 0 3.1 Upstream channels
Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation14 10.0 48.5 2K QAM128 3.1 Upstream channels
Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts14 OFDMA 200 53.9 0 0
Link to an updated BQM for today, still full of spikes and stuff when nobody was using it overnight and the house was empty all day.
Trying to watch something on Virgin TV Go now, and it keeps stopping and failing to play every few mins (presumably the connection is dropping).
Any help appreciated.
Today's BQM -
Hopefully one of the VM forum team pick this up, as it's really hard to explain it situation over the phone, and according to the status checker, all is okay, but it's clearly not right.
Yes, something is badly amiss. The power levels posted earlier are in spec but there are some strange looking log entries? To my untrained eye it looks like noise ingress, could be a bad connection, cable wear or something in the street cab? It will take a VM tech to check this out for you.
If you wait here a day or two a VM Mod should pick this up and discuss.
Thank you, will hang on until a VM Mod picks this up and hopefully they can escalate it.
Today's BQM: https://www.thinkbroadband.com/broadband/monitoring/quality/share/f90b1793de48e7620c1b364d9bb529dedea1aabe-11-04-2024 (also includes a period of complete network dropout)
- Paul_DN
Forum Team
Hi richardmc85
Thank you for reaching out to us in our community and welcome back, sorry hear your connection is dropping, we were able to locate you on our system with the details we have for you, we have checked everything our end and does look OK, however due to your stats we will invite you into a private chat as we would like to arrange a technician just to check the Omni Box, street cabinet and make sure your cable is OK, please look out for the white envelope.
Regards
Paul.
Engineer been and fixed this issue. The connection between the external box and internal box on the house, that very short bit of cabling through the wall, was generating all of the noise and problems. All replaced and working fine again.
- Matthew_ML
Glad to hear this 🙂
