Forum Discussion

RobLiverpool's avatar
RobLiverpool
Joining in
3 days ago

Can I order a pod for weak signal to ev charger?

As the title says. I have recently got a wallbox pulsar max ev charger installed and it is just out of range of my wifi. It barely connects and when it does, it's only temporary.

It is installed on the outside wall but I can not relocate my router to move it closer.

I'm not sure of the terms of getting a pod for no extra charge - is an outdoor ev charger classed as part of the home environment? My package is gig 1 full fibre with mega tv.

Thanks

1 Reply

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    22 hours ago

    Hi RobLiverpool 

    Thanks for posting and welcome back to the community. Sorry for any WiFi signal issues. There's only a charge for the Pod if you're not on a package that has WiFi Max for free. Those packages are any Volt package, or the 1GB service :). 

    Can you download the Virgin Media Connect App please and when downloaded, run a wireless scan in every room of the property. This will then check the connection and optimise it where possible to do so. If a Pod needed, you'll be prompted to order.

    Keep us posted :)