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AN13's avatar
AN13
Joining in
2 years ago

Cable severed

I’ve getting a garden wall built and my services have gone down. I’m presuming they have severed the cable. Can anyone help?

3 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    If you can find the break a tech may be able to put a temp splice in place.  If not, it will be a cable repull and this will take longer I would think.

    Wait here a day or two for a VM Mod to pick this up and discuss directly with you.

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi AN13 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    How have things been since you posted? Are your services still completely down?

    Please pop back to us at your earliest convenience.

    Thank you for your support Adduxi 👍

    Regards,
    Daniel

    • AN13's avatar
      AN13
      Joining in
      2 years ago

      I phoned the call centre in India, that was traumatic. After an hour of them doing lots of checks despite me explaining that my cable was severed they sent a technician out the next afternoon who said that my cable was severed. He referred it to “the dig a new trench” team who came out this morning and reconnected me. All sorted in 2 days which is impressive.