Forum Discussion

Vindiesel5000's avatar
Vindiesel5000
Tuning in
2 years ago
Solved

Brown box damaged

Hi. My VM wifi has been intermittent and also slow for around two months now. 
move reported on then phone (6 weeks ago) to be told works were being done in the area. 
6 weeks later wifi is still dropping out and when it does work, is slow. 
The brown box on the outside of the house is also damaged and won’t stay shut so it’s exposed to the elements. 

Can someone please help? 

thanks

Brown Box
Dropping out
slow
WIFI
  • jbrennand's avatar
    jbrennand
    2 years ago

    Re the omnibox cover - post up a photo here for a VM person to assess thr damage and arrange a "fix".

    Re. the connection issues...

    Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

    What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

    Also,

    check for any “known network faults in your location - Look in 2 places

    1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

    2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

    Post back here what's reported on those two.

13 Replies

  • EV5's avatar
    EV5
    Joining in
    6 months ago

    Our brown box cover has come off and the wires are exposed. I’ve tried calling and messaging the bot but as there are no options that cover this, I couldn’t get any help.

  • Vindiesel5000's avatar
    Vindiesel5000
    Tuning in
    2 years ago

    Hi, John, thanks for your reply.

    Ive currently glued their box together so no point taking a photo - it’s VERY old though ad suffered damage with the wind & rain etc over time.

    Service checker website showed no issues. Tel service shows there are no issues in the postcode either.

    It’s a Hub 3. The light on the front is yellow currently.

     

     

     

     

     

     

    • Vindiesel5000's avatar
      Vindiesel5000
      Tuning in
      2 years ago

      I don’t have any devices that have an ethernet port so cant comment there

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Vindiesel5000 

        Thanks for posting and welcome to the community.

        I am sorry to hear of any WiFi issues and the Omnibox issue.

        I'll send you a PM now to book in the Omnibox tech to sort that out.

        Please also do as jbrennand has suggested, as no issues are showing here.

        Best wishes.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    Re the omnibox cover - post up a photo here for a VM person to assess thr damage and arrange a "fix".

    Re. the connection issues...

    Can we check… are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

    What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

    Also,

    check for any “known network faults in your location - Look in 2 places

    1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

    2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

    Post back here what's reported on those two.