Broadband speed very slow
Hi My broadband speed is very slow for few days. I am getting below 30 Mbps upload and download speeds. Could you please help me?
Forum Discussion
Is this over Wifi or wired? VM only guarantee Wifi speeds of 30Mb. Run the FULL tests on this site www.samknows.com/realspeed and post the results.
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Once done we can comment.
Hi Thanks for the quick reply. Can you please help with this?
Post the power levels, Pre and PostRS errors and network log from the Hub
No Area faults on 0800 561 0061
So the Samknows is showing full speed to your Hub. The problem lies with the device so that is what you need to focus on. How is this device connected?
Thanks.
Device is connected through wireless. I have this problem only for the last few weeks. It was at full speed before and I have not changed anything.You don't have to change anything when it comes to wireless as external changes can affect wireless speeds.
Your device may be connected to the 2.4Ghz band, rather than 5Ghz.
You can check this in the 'Connect Devices' section of the HUB settings.
Network logs:
11/12/2024 11:43:49 critical No Ranging Response received - T3 time-out;;CM-VER=3.0;
10/12/2024 23:24:37 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-VER=3.0;
07/12/2024 15:46:7 critical No Ranging Response received - T3 time-out;CM-VER=3.0;
07/12/2024 11:24:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0;
04/12/2024 03:40:47 critical No Ranging Response received - T3 time-out;CM-VER=3.0;
03/12/2024 23:24:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;;CM-VER=3.0;
02/12/2024 14:07:22 critical No Ranging Response received - T3 time-out;CM-VER=3.0;
30/11/2024 11:24:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;;CM-VER=3.0;
27/11/2024 13:44:17 critical No Ranging Response received - T3 time-out;;CM-VER=3.0;
26/11/2024 23:24:38 Error DHCP RENEW WARNING - Field invalid in response v4 option;;CM-VER=3.0;
26/11/2024 19:40:38 critical No Ranging Response received - T3 time-out;CM-VER=3.0;
26/11/2024 07:36:0 Warning! RCS Partial Service;;CM-QOS=1.1;CM-VER=3.0;
24/11/2024 01:17:23 critical No Ranging Response received - T3 time-out;;CM-VER=3.0;
23/11/2024 11:24:37 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-QOS=1.1;CM-VER=3.0;
22/11/2024 17:19:55 critical No Ranging Response received - T3 time-out;CM-QOS=1.1;CM-VER=3.0;
22/11/2024 07:12:34 Warning! RCS Partial Service;;CM-VER=3.0;
21/11/2024 13:25:39 critical No Ranging Response received - T3 time-out;;CM-VER=3.0;
20/11/2024 16:01:38 Warning! RCS Partial Service;;CM-VER=3.0;Thanks for all your help, Adduxi and carl_pearce. Much appreciated. My mobile (S24) picks up full speed. I will keep checking my laptop. Could be a problem there.
Try the laptop with a Cat 6 cable connection. If it hasn’t an Ethernet port a USB Gigabit NIC adapter will only cost a few pounds and will be a worthwhile investment for troubleshooting.
