Forum Discussion

lawrmc's avatar
lawrmc
Joining in
2 years ago

Broadband Issue ML3

Morning.

Anyone else affected by a service issue in ML3 region? We've had performance issues for days now, sporadic and mostly upload when we run a speedtest.

Its making working from home impossible. VM Service on app and portal states no issues until you run a fix my broadband. Then shows status below. 

We have Volt M350.

Looks like there are issues in your postcode affecting your services

There’s a broadband issue in your area and our technicians are on the case to fix things. Check back here at any time for updates.

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    Have you tried the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

    • lawrmc's avatar
      lawrmc
      Joining in

      I have, yes thanks.
      Engineers working on it but due to it being complex issue taking longer than expected etc etc