Forum Discussion

-alex-1's avatar
-alex-1
Tuning in
12 months ago

bad speed on PS5

Good afternoon Virgin. I have a problem with your internet and I don't know how to solve it. I wonder if you could help me. My internet speed is as follows
download speed 1145Mbps
Upload speed 103Mbps
I am connecting my PS5 to the internet via a cable.
My speed on the PS5 is as follows
Download speed 800-900Mbps
Upload speed 9-11Mbps
I'm interested in the download speed, why is it so low? I really need the download speed to be at least 80mbps. I have connected your internet for this purpose. Could you please help me?

Thank you and have a nice day.

  • Steve1077's avatar
    Steve1077
    On our wavelength
    12 months ago

    Are you using the PS built in app to test the speed? I get much the same result, think it's the PS network and not virgin

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    Run the FULL tests on this website and post the results.    www.samknows.com/realspeed

    Note if the PS5 has a 1Gb NIC, you will only ever see approx 940Mb as this is the limit for 1Gb ethernet.

    • -alex-1's avatar
      -alex-1
      Tuning in
      12 months ago

      Adduxi, thank you very much for responding to my message.
      The speed is good.
      I don't understand why PS5 shows Upload speed 9-11Mbps.

       

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        12 months ago

        Yes full DL speed to Hub.  However if you run the FULL test it should show the jitter, latency and upload speeds. 

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    12 months ago

    Hi -alex-1 👋

    A warm welcome to our Community Forums and thanks for your post. 

    Sorry you're experiencing some issues with the service.

    I've done some tests on my system and we have identified a short-term connectivity issue which may cause intermittent or performance related issues with your connection.

    These types of issues don’t last long, and your connection should be back to normal within 24 hours.
    In the meanwhile, check all the white cables are connected securely to the Hub, any TV boxes, splitters and the wall socket.

     

    • -alex-1's avatar
      -alex-1
      Tuning in
      12 months ago

      Good afternoon. Could you please tell me, I have a hub 4, can I connect the ASUS ROG Rapture GT AX11000 Pro router through it?