Forum Discussion

sonax04's avatar
sonax04
Joining in
22 days ago

Account Upgrade from M250 to M500 Volt speed boost to 1 Gig not applied

Hi

I did have the M250 plan currently boosted to the Volt speed boost M350. I upgraded last week to the M500 plan and told this would be boosted to the 1 Gig. O2 is still showing you’re all set for supercharged benefits.
The M500 only took 24 hrs to be applied, how long does Virgin normally take to do the volt speed boost?

Many Thanks,

Neil

 

  • JTC652's avatar
    JTC652
    19 days ago

    The Volt applied boost will not less than 14 days from when you upgraded!

     

    I did write a post on this sometime ago as I felt that it was an unfair practice that you would not receive the service boost until you were outside the 14 day cooling off period. 

    It was a little different for me as they promised a speed uplift (m500 from m350) if I took a new number from O2, I then discovered that these incentives do not get applied until 14 days later. I also discovered that you don’t get synchronous upload on Volt contracts, which was the deal breaker for me. 

  • JTC652's avatar
    JTC652
    On our wavelength
    19 days ago

    The Volt applied boost will not less than 14 days from when you upgraded!

     

    I did write a post on this sometime ago as I felt that it was an unfair practice that you would not receive the service boost until you were outside the 14 day cooling off period. 

    It was a little different for me as they promised a speed uplift (m500 from m350) if I took a new number from O2, I then discovered that these incentives do not get applied until 14 days later. I also discovered that you don’t get synchronous upload on Volt contracts, which was the deal breaker for me. 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      19 days ago

      You only get synchronous upload with 1 & 2GB XGS-PON (Nextfibre areas) and even then it's an additional cost.

      • JTC652's avatar
        JTC652
        On our wavelength
        17 days ago

        You are incorrect, in XGS-PON areas synchronous upload is available on any level of service, as detailed in VMs own press release. 

    • sonax04's avatar
      sonax04
      Joining in
      18 days ago

      Thanks for the  response, this was my concern with virgin media as this would take me past the 14 days cooling-off period. just spoke to customer service and the lady did not have a clue about the speedboost. I had to refer her to virgin media own web page. now they are saying you only get the speedboost once. looks like I will have to wait and see.

      • Kath_P's avatar
        Kath_P
        Forum Team
        14 days ago

        Hi sonax04, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you're waiting on a Volt speed boost. These boosts are only applied once. If you've had a boost previously and are already on a Volt speed before upgrading, then you would not be boosted any further. 

        Many thanks,