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Spacehopper07's avatar
Spacehopper07
Tuning in
2 months ago

54.1Mbps for a 350Mbps Package?

Good evening,

Could someone advise as to who I should contact about my broadband and telephone.  I have the 350mb package but internet is terrible.  Ran a speedtest and getting 54.1 Mbps on Download with 0.27Mbps Upload.  Tried to run the full test on SamKnows and it’s just spinning then I get the message “Something went wrong.”

Checked all of the cables and they are connected ok, rebooted router and these are the speeds I am getting.

I know in the past someone has ran a test for 24 hours after supplying details.  Please could someone contact me to arrange this test.

Many thanks

9 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    How are you testing?  It should be a directly wired connection between the device and Hub with a Cat 6 cable.

    • Spacehopper07's avatar
      Spacehopper07
      Tuning in
      2 months ago

      Hello Adduxi,

      Many thanks for responding to my post.  I have reconnected direct to the Hub 5 and SamKnows giving Router:  Download 372 Mbs and Device: Download 379 Mbps.  Rest of full test is just spinning with no details.  Ookla speedtest is giving 383.23 Mbps Download and 0.12Mbps Upload.

      • carl_pearce's avatar
        carl_pearce
        Superstar
        2 months ago

        Does the download and upload show ok to the router?

        https://samknows.com/realspeed/