Why can't i get Virgin media when my upstairs neighbours can?
My upstairs neigbours have Virgin Media (it is only us and them in the property; two flats with a shop below) and i've been told whilst on the phone to Virgin that they cannot install to my flat! This seems really odd to me as I can see the cables running outside my front window, up the wall and into my neighbours property. I can see a few Virgin boxes too, so i'm really perplexed.
I own the flat, and i was originally told that a virgin media tech / spotter would come out and check, then give me a call back to arrange installation or discuss further - this was over a month ago now and i've not heard back.
I've called back a few times but no one seems to be able to tell me the exact reason why I can't get it, and i tend to just be transferred around to different reps before an unclear response is given on why i can't. so this feels very frustrating!
Does anyone know why this may be or what I can do to hopefully push this in the right direction. I'm very keen to have Virgin Media, so happy to work through a few hurdles if i can find out what they are.