amandalimaj
11 months agoJoining in
Where’s my router? No way to contact!!!
Hi,
I have a confirmation email regarding the 18 month contract I signed up for 1 week ago. It reads: "Thanks for choosing Virgin Media, here’s a summary of your order. Your QuickStart self-install pack is on its way and your services will be up and running soon", but it's been 5 days past the expected date or arrival. I have no way of contact Virgin Media directly by phone or internet, and no way to check if the router is in route or hasn't been sent.
I would really appreciate a response because this entire process feels absurd. I mean, not a single way to contact anyone directly?