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amandalimaj's avatar
amandalimaj
Joining in
11 months ago

Where’s my router? No way to contact!!!

Hi,


I have a confirmation email regarding the 18 month contract I signed up for 1 week ago. It reads: "Thanks for choosing Virgin Media, here’s a summary of your order. Your QuickStart self-install pack is on its way and your services will be up and running soon", but it's been 5 days past the expected date or arrival. I have no way of contact Virgin Media directly by phone or internet, and no way to check if the router is in route or hasn't been sent.

I would really appreciate a response because this entire process feels absurd. I mean, not a single way to contact anyone directly? 

1 Reply

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  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    11 months ago

    Hi @amandalimaj

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven't received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon