Forum Discussion

Kings6491's avatar
Kings6491
On our wavelength
29 days ago

What Hub Will I Get?

I'm due to join VM on 28 January 2025 as that's the date the equipment is scheduled be delivered to me. The pre contract details state I am having M500 Broadband but doesn't specify which hub I will ...
  • jbrennand's avatar
    jbrennand
    28 days ago

    Just let it pan out.  

    Less than nine times out of ten it all goes fine, it's the 1-10% that dont, that end up on this forum!

    Extending the old contract for another month is a good "insurance policy" for being one of the 10%.  Also, your VM contract wont start until installation is complete and you are successfully connected.  After that you can compare the two providers head to head in your property for up to 14 days - if the VM connection is not to your satisfaction - you can cancel the whole contract in the 14-day period and incur no charges whatsoever from VM and retain your old provider. 

    There are lots of ways you can improve the wifi signal between rooms if that is a problem.  If it turns out to be so, just post on the "Networking and Wifi"  forum for help.

    So you cant lose really, fret not 😎

jpeg1's avatar
jpeg1
Alessandro Volta
28 days ago

You might be safer using the Ofcom OTS scheme, but that is very new and there's little experience as yet as to how well it works with VM.

Does your house have an existing VM cable from the street? It's the installation of that which causes the most problems. 

  • Kings6491's avatar
    Kings6491
    On our wavelength
    28 days ago

    Yes there is the brown box on my external wall and two cables from it. One goes into the room where there is a VM junction type box (assume this is where I'll connect the Hub) and the other cable runs to the living room which is probably some 50/60 feet away and where the V360 box will be located. I'm hoping the wifi signal between the two boxes will be satisfactory as I don't want to have the inconvenience of running ethernet cables through 2 rooms and a hall.

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      28 days ago

      Just let it pan out.  

      Less than nine times out of ten it all goes fine, it's the 1-10% that dont, that end up on this forum!

      Extending the old contract for another month is a good "insurance policy" for being one of the 10%.  Also, your VM contract wont start until installation is complete and you are successfully connected.  After that you can compare the two providers head to head in your property for up to 14 days - if the VM connection is not to your satisfaction - you can cancel the whole contract in the 14-day period and incur no charges whatsoever from VM and retain your old provider. 

      There are lots of ways you can improve the wifi signal between rooms if that is a problem.  If it turns out to be so, just post on the "Networking and Wifi"  forum for help.

      So you cant lose really, fret not 😎

    • Roger_Gooner's avatar
      Roger_Gooner
      Alessandro Volta
      28 days ago

      Why would it be an inconvenience of running an Ethernet cable through 2 rooms and a hall when that is exactly what you have for the coaxial cable.

      • Kings6491's avatar
        Kings6491
        On our wavelength
        28 days ago

        The cable to the room where the Hub will be located runs around the exterior of the house and through the wall to the room with a hub network wall box. The other cable runs around the exterior on the other side of the house and through the wall into the room where the tv box will be located. I don't want the inconvenience and eyesore of running wired connection between the two boxes.