Forum Discussion

Kings6491's avatar
Kings6491
On our wavelength
29 days ago

What Hub Will I Get?

I'm due to join VM on 28 January 2025 as that's the date the equipment is scheduled be delivered to me. The pre contract details state I am having M500 Broadband but doesn't specify which hub I will ...
  • jbrennand's avatar
    jbrennand
    28 days ago

    Just let it pan out.  

    Less than nine times out of ten it all goes fine, it's the 1-10% that dont, that end up on this forum!

    Extending the old contract for another month is a good "insurance policy" for being one of the 10%.  Also, your VM contract wont start until installation is complete and you are successfully connected.  After that you can compare the two providers head to head in your property for up to 14 days - if the VM connection is not to your satisfaction - you can cancel the whole contract in the 14-day period and incur no charges whatsoever from VM and retain your old provider. 

    There are lots of ways you can improve the wifi signal between rooms if that is a problem.  If it turns out to be so, just post on the "Networking and Wifi"  forum for help.

    So you cant lose really, fret not 😎

Tudor's avatar
Tudor
Very Insightful Person
29 days ago

If you’re lucky it will be a Hub5, it is rumoured that new customers are now getting them. The vm staff on the board will not be able to advise as they have no access to this type of information.