Forum Discussion

Louiseshanahan's avatar
Louiseshanahan
Settling in
22 days ago

Wall socket missing

My virgin media box arrived last week but it doesn't look like we have the correct wall socket. I just bought the house and there are SO many wires coming into the front room but they all seem to be cut or disconnected. There looks to be an old VM box outside but it's damaged and has several loose wires. I think I need someone to come to repair the box but can't workout how to arrange it?

2 Replies

  • Hello Louiseshanahan,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your installation at the moment. 

    The Old Virgin Media box thats on your wall, are there any internal connections or boxes on the same wall as the external Virgin Media box? 

    Kind Regards,

    Steven_L