Forum Discussion

porkpiepete's avatar
porkpiepete
Joining in
11 months ago

Wall connection box

Good evening

I have just joined virgin media and it said i was ok with setting up the equipment myself. However I currently have sky fibre and virgin I believe still use the coaxial connection.I have booked an engineer visit as i do not have a virgin socket and would not be able to set up myself.

I only have an old box (see picture) and it says SKY on it, would virgin plug into this and work?

 

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Not you cannot use any of those connections. The VM technician will set it all up  for you.

  • Hi Tudor

    Thankyou for your reply. But that is the only connection that is in my 5th floor flat!

    My other connection is SKY fibre that i have had for 18 months since i moved in.

    • jpeg1's avatar
      jpeg1
      Alessandro Volta

      In that case the technician will need access to the service room to change over the connections. 

    • Vikki_M's avatar
      Vikki_M
      Forum Team

      Hi porkpiepete

      Thanks for your post and welcome to our community.

      We're sorry to hear you've been unable to do the home install due to a missing connection.

      The engineer visit should resolve this 🙂

      Please do let us know how the visit goes.