Forum Discussion

porkpiepete's avatar
porkpiepete
Joining in
2 years ago

Wall connection box

Good evening

I have just joined virgin media and it said i was ok with setting up the equipment myself. However I currently have sky fibre and virgin I believe still use the coaxial connection.I have booked an engineer visit as i do not have a virgin socket and would not be able to set up myself.

I only have an old box (see picture) and it says SKY on it, would virgin plug into this and work?

 

4 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Not you cannot use any of those connections. The VM technician will set it all up  for you.

  • Hi Tudor

    Thankyou for your reply. But that is the only connection that is in my 5th floor flat!

    My other connection is SKY fibre that i have had for 18 months since i moved in.

    • jpeg1's avatar
      jpeg1
      Alessandro Volta

      In that case the technician will need access to the service room to change over the connections. 

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team

      Hi porkpiepete

      Thanks for your post and welcome to our community.

      We're sorry to hear you've been unable to do the home install due to a missing connection.

      The engineer visit should resolve this 🙂

      Please do let us know how the visit goes.