Good evening
I have just joined virgin media and it said i was ok with setting up the equipment myself. However I currently have sky fibre and virgin I believe still use the coaxial connection.I have booked an engineer visit as i do not have a virgin socket and would not be able to set up myself.
I only have an old box (see picture) and it says SKY on it, would virgin plug into this and work?
Not you cannot use any of those connections. The VM technician will set it all up for you.
Hi Tudor
Thankyou for your reply. But that is the only connection that is in my 5th floor flat!
My other connection is SKY fibre that i have had for 18 months since i moved in.
In that case the technician will need access to the service room to change over the connections.
Forum TeamHi porkpiepete
Thanks for your post and welcome to our community.
We're sorry to hear you've been unable to do the home install due to a missing connection.
The engineer visit should resolve this 🙂
Please do let us know how the visit goes.
