Forum Discussion

Bobbysiingh's avatar
Bobbysiingh
Joining in
9 months ago

waiting on delivery of quick install kit

Hi,

I placed an order on 6th May for a broadband QuickStart installation kit and confirmed all pre-contract documents,  added direct debit. Then I received emails with the pre-contract documents and said there will be further emails to confirm the contract and delivery date. But I haven't received any further confirmation emails so far.

Could you please help to check the order status? I would be happy to provide order details privately.

Many thanks

  • VM-Jon's avatar
    VM-Jon
    Problem sorter

    Hi @Bobbysiingh

    Thank you for reaching out to us here, welcome to the community.

    I am sorry to hear that you haven't received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

    Thank you

    Jon