Hi,
I've been provided with a LG iPECS 1030i phone for work. I connect it to a port on my Hub3.0 and all is okay for a couple of hours, but then the connection drops and the phone displays "NO ACK#1(R) SET[*]RESTART[#]. If I reboot the phone sometimes it reconnects first time, sometimes it takes a few attempts but then it's only holding a connection for a couple of hours before the process repeats.
Is there anything I can do to fix this?
Thanks in advance
Since 2017 we have operated 3 SIP/VoIP numbers on 3x Cisco phones.
For comparison this is our setup :
Phones:
1) All are DHCP Enabled
2) Each has a unique set of inbound ports ( standard practice with multiple devices )
3) All have STUN Enabled.
VM:
1) Hub 3 is in Router mode
2) VM Parental Controls are Disabled
3) VM Virus Safe is Enabled.
I have a replacement phone which I had hoped would fix the problem. I set it up with help from the phone provider's support team, but it does the same thing and drops connection, so I don't believe the problem is the handset.
I can't find any settings on the Virgin Hub (3.0) to access Parental Controls or Virus Safe. WiFi/Broadband on my laptop is stable.
Would a replacement hub to see if that makes a difference be out of the question, Virgin?
Parental Controls and Virus Safe are configured from the VM online account.
Thanks for everyone who tried to help. I got so fed up with this that I sent the phones back and told them not to bother.
If the firm will provide the SIP a/c detail you could try a SIP/VOIP app on a mobile.
I've had good results with Micro SIP Lite on a Windows laptop / PC.
