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liz84's avatar
liz84
Settling in
14 days ago

VM Connect not picking up Hub

I've previously had no issues with VM Connect finding my Hub and I've been able to manage my WiFi and connected devices. However, for some reason it is now not able to find it and it's telling me to reinstall it. But the WiFi is absolutely fine,  wired devices are working, and on the landing page of the app it's showing there are connected devices and the Hub is online.

Is there an issue with the app at the moment? It has the latest update. Or is this a Hub problem. I had a look at the troubleshooting on this, but none of the options were applicable. 

1 Reply

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    11 days ago

    Hi liz84 

    Welcome to our forums, and sorry to hear you have been having recent issues with your Connect app finding your hub. We can understand the inconvenience caused, and we want to best help from here. Just to confirm, does the issue persist after reinstalling the app and rebooting the hub? Is there a specific error code you are getting? Please get back to us so we can best help.

    Thanks,