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moeed's avatar
moeed
Joining in
15 days ago

VM Connect not connecting

Trying to connect my VM connect to my router but it's not working. Followed all the advice in the help page to restart the router, restart the app. I even deleted the app and downloaded it again. Still not working. 

 

Any ideas? 

1 Reply

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    13 days ago

    Hi moeed, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue connecting to the connect app. I appreciate you may have tried some of these steps, or even all of them, but please follow these steps in the order they're posted:

    • Please delete the Connect app from your device.
    • Ensure the OS on the device is completely up to date. If it's not, complete the update.
    • Once it's been uninstalled, please turn your device off completely.
    • While your device is off, please pin hole reset your hub. Make sure you hold the pin in for a minimum of 60 seconds.
    • While you're waiting for the hub to come back on, please turn your device back.
    • Re-install the Connect App and try to log in.

    Pop back and let us know how it goes. 

    Many thanks,