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Kooljay's avatar
Kooljay
Joining in
2 years ago

VM connect not connecting hub 4

I have also had the same issue for the past four months. I have done countless reinstall and router restarts but nothing seems to work.

 

 

3 Replies

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Kooljay 

    Thanks for posting and welcome to the community. Sorry to hear you're not able to connect to the app.

    Have you got a VPN active on your device?

    • Kooljay's avatar
      Kooljay
      Joining in
      2 years ago


      hi John, no I don’t have a VPN connected, I sit next to the router and it’s still cannot find it

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        2 years ago

        Thank you for that information. We are happy to take a look into this.

        I will private message you now to confirm your details. 

        ^Martin