Forum Discussion

Monica3's avatar
Monica3
Joining in
12 months ago
Solved

VM cable box

Hi, the outside virgin media cable box / cover has been knocked down from the external wall. It has been like this since we had a bad storm and needs replacing/fixed. I couldn't find anywhere on the Virgin Media help site to request a replacement - how do we go about arranging this please?

  • Adduxi's avatar
    Adduxi
    12 months ago

    Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    12 months ago

    Please post a photo to allow VM to assess the damage.  If you wait here a day or two a VM Mod will pick this up and discuss.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team
      12 months ago

      Hey Monica3, thank you for reaching out and I am so sorry to hear about this, also a very warm welcome to the community.

      I am going to send you a PM now to look into this.