Forum Discussion

JSAVAGE1885's avatar
JSAVAGE1885
Joining in
2 years ago

VM available to all properties in my street but not my house

  1. I am looking to move over to VM for broadband services, it is showing that it is available at my postal code but when looking for my address its not there. My next door neighbour is using your service but i am confused as to why i cant access the service considering our houses are joined together. I appear to be the only person in the post code who cant get the service. Wondering if any help is available at all?

3 Replies

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  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi JSAVAGE1885 

    Thank you for reaching out to us here, welcome to the community.

    There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

     

    Thank you

    Jon

    • MRP10's avatar
      MRP10
      Joining in
      9 months ago

      I have the same issue - my address not in the dropdown menu when searching by postcode - though a representative did call at the house when the work was taking place in the street?

       

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        9 months ago

        Hi MRP10,

        Thank you for your post and welcome to our community forums. We're here to help.

        I'm so sorry to hear you're having some trouble when looking at offers and looking to register your interested. Please respond to the private message that I'll be sending to you shortly and we can take a closer look from there.

        Thanks,